The e-sourcing Portal is an online platform that involves a registration phase in which candidates are asked to view Intesa Sanpaolo's Organisational, Management and Control Model (Legislative Decree 231/2001), Internal Code of Conduct and Code of Ethics. In the event that they become our suppliers, the contractual clauses to be signed include the commitment to adhere to the principles contained in the abovementioned documents.
The registration phase also requires the supplier to fill out a questionnaire that includes, in addition to the personal details, a section dedicated to social and environmental responsibility. At the end of 2014, there were 6,400 suppliers registered in the Portal, up by 21% compared to 5,300 in 2013. Of these, approximately 3,500 completed their registration. An in-depth analysis of the answers provided by the latter on social and environmental responsibility showed the following breakdown: 11% declare to publish a social and environmental report, 3% hold SA 8000 certification, 19% have a code of ethics or policies describing their social commitment, 12% hold environmental certifications, and 8% have an environmental policy.

 20142013change [%]
The company publishes a social, environmental or sustainability report 387 288 34.37
Presence of SA8000 certification 108 75 44
The company has a code of ethics or policies describing its social commitment 640 472 35.59
The company holds environmental certifications 411 323 27.24
The company has an environmental policy 267 197 35.53

The statements provided by suppliers are verified through a sample monitoring system which focuses on the product categories most at risk and on cases considered worth studying further. The verification of compliance with the social criteria is conducted by in-house staff and refers to property service specifications (plant and system maintenance) and to persons (cleaning staff), and envisages checks on the expiry of Chamber of Commerce documentation and the Single Register of Contributions Paid.
However, for investigations into compliance with environmental criteria – for example, energy efficiency, the use of cleaning products that meet regulatory standards and contractual clauses relating to compliance with environmental regulations – site inspections are performed by either in-house staff or by external companies. 800 document verifications were conducted in 2014.
Another line of action, which contributes to strengthening the broader activity of supplier monitoring, regards technical assessment of performance in the realm of ICT supplies of the ICT Systems Department. The initiative, based on a survey conducted internally within the ICT Systems Department, is in its fourth year of operation and extends to a group of suppliers that in 2014 represented approximately 86% of orders by said Department, for a total of approximately 280 suppliers assessed. The employees interviewed, representing specific areas that had the opportunity to evaluate many suppliers, were 148, with 2,200 questionnaires filled out.
Answers to the questionnaires, provided electronically, are assessed according to a scale of 1 to 6; this approach allows for the identification of any improvement measures and a review of the relationship with the supplier at the strategic level.
To make the assessment more objective, it is divided into four categories depending on the type of service/good acquired (application services, infrastructural services, hardware and maintenance, licences and software maintenance).
Similarly, if evidence of non-respect of the agreed service levels is identified, always with respect to the scope of operations managed by the ICT Systems Department, specific notification letters are sent to the suppliers. A total of 47 notifications were sent in 2014.

The EcoVadis platform

The assessment of suppliers who register with the Portal has allowed us to set the basis for an approach increasingly oriented towards mitigation of the risk deriving from management of the supply chain. In fact, in 2014, the Procurement Department began a partnership with EcoVadis, an international company specialised in the assessment of supply chain performance in terms of social and environmental responsibility, triggering a process that starts with the results of the analysis and ends with the identification of risk mitigation measures and any corrective measures, with a view to ongoing improvement.
The pilot project, which started at the end of 2014 and ended at the end of February 2015, involved 57 suppliers belonging to various sectors. The response rate was very good, and none of the suppliers assessed were found to be exposed to “high risk” according to the EcoVadis framework.
For suppliers in the “medium risk” range, the mitigation measures to be undertaken will be determined in 2015. Use of the platform will be fully operational starting from 2015 and on a wider group of suppliers.


The platform covers 150 supply categories in 140 countries and envisages a supplier screening that includes 21 criteria regarding environment, society, fair sales practices and supply chain. The assessments are based on globally recognised standards such as the Global Reporting Initiative, the Global Compact of the UN and ISO 26000, and the supplier ratings are determined by combining the following results:

  • information provided by the suppliers using the dynamic online questionnaire
  • analysis of documents and verification of the data by expert analysts
  • all-encompassing collection of information from NGOs, trade unions, international organisations
  • verification by third parties for some high-risk suppliers (optional).
EcoVadis rating scale


The risk levels identified by the EcoVadis rating scale permit careful selection of suppliers' development plans and of any measures to be undertaken by the customer


The final result of the assessment process consists of a Supplier Assessment Form, a very practical and easy to read instrument that contains an overall judgement and a judgement by issue, with a comparison (benchmark) between the supplier's performance and the performance of competitors, in the relative category of activity and in the country in which the supplier operates. Each Assessment Form also contains the strengths and specific areas of improvement by expenditure, as well as actions and improvement plans that can be managed online, with the possibility for updates.

Total procurement expenditure 2.6 billion
Number of suppliers invited to the EcoVadis pilot assessment 57
Total turnover covered by the EcoVadis assessment 668,127,883
% turnover of pilot over total procurement expenditure 25.7