To allow visually-impaired or blind people to withdraw cash, know their account balance or top up their mobile phone at ATMs, Intesa Sanpaolo has partnered with Unione Italiana Ciechi (Italian Association for the Blind) and developed an initiative that allows them to operate autonomously and safely. All Group ATMs in Italy (approximately 6,600) have been fitted with a high-visibility display. ATMs can be used autonomously by the visually-impaired, via high-visibility graphics available on all ATMs, as well as by the blind, via a vocal guide that can be heard on about 5,500 machines using normal headphones. Online banking services are also accessible via the mobile banking platform. In Serbia and Slovenia, local banks have developed online applications adapted to the needs of the visually impaired and the blind.
With the goal of increasingly expanding accessibility of the documents published on the Internet site as well as on the company's intranet, Intesa Sanpaolo also collaborates with the LIA Foundation (Libri Italiani Accessibili or Accessible Italian Books), which has been working with Associazione Italiana Editori and with the Unione Italiana Ciechi e Ipovedenti (Italian Association for the Blind and Visually Impaired) for several years. The initial documents made available in the LIA certified format were the main documents of social responsibility: Code of Ethics and Sustainability Report. The collaboration is continuing, in order to transform, also through training initiatives, the orientation towards accessibility into a distinctive element of the Group's corporate culture.
In terms of physical accessibility, the 2014 layout project for Intesa Sanpaolo branches was recognised by the FIABA @ (Fondo Italiano Abbattimento Barriere Architettoniche or Italian Fund to Eliminate Architectural Barriers), which recognises its total compliance with the requirements for accessibility and use by the physically challenged. Within the foreign scope, approximately 25% of Banca Intesa Beograd network is accessible by the disabled and 70% has work stations suitable to assisting these types of customers; accessible branches will be identified on the bank's new corporate website. At Banka Koper (Slovenia) and CIB Bank (Hungary), all branches are without barriers and accessible by the disabled.
For details on the accessibility of banking services through the new channels, see “Multi-channel Bank” @.