This chapter includes the value of relations with key stakeholders; the trust that Intesa Sanpaolo has developed and intends to protect, enhancing its image and reputation.
SHARED VALUE GENERATED BY INTESA SANPAOLO
- Increase in the reputation asset
- Reduction in the social costs of corruption
- Development of trust capital
- New customer retention/acquisition
- Quality of relations with stakeholders
- Attraction of new investors
- Development of innovation
- Work-life balance
Integrity and rigour in corporate conduct
PREVENTION OF CORRUPTION

- 60%
- of employees
trained - 53,504 at Group Level
COMPLIANCE WITH TAX REGULATIONS

- 1,781 mln euro
- direct taxes
- ( at Group Level )
FRAUD
PREVENTION

- 2.5 mln
euro - fraudulent transactions blocked
The quality of life in the company 
- CLIMATE ANALYSIS
- IN-DEPTH INTERVIEWS
- LOCAL SESSIONS
- PEOPLE CARE
- MOBILITY MANAGEMENT
- ASSOCIAZIONE LAVORATORI INTESA SANPAOLO
- GROUP HEALTH SERVICES
- MOBILITY
- COMPANY CRÈCHES
- SUMMER CAMPS
- FLEXIBLE WORK
Relations with the supply chain
SUPPLIERS WITH ENVIRONMENTAL CERTIFICATIONS

- +27.24%
- vs. 2013
SUPPLIERS WITH ENVIRONMENTAL
POLICY

- +35.53%
- vs. 2013
SUPPLIERS WITH
A SA 8000
CERTIFICATION

- +44%
- vs. 2013
Relations with the community 
In 2014, the Intesa Sanpaolo Group recorded overall contributions to the community, measured according to the model of the London Benchmarking Group (LBG), of 60.2 million euro (up 3.6% over the prior year), representing 1.75% of the income before tax from continuing operations.
Cash contributions to the community
Breakdown by reason
Breakdown by scope of intervention