This chapter includes the value of relations with key stakeholders; the trust that Intesa Sanpaolo has developed and intends to protect, enhancing its image and reputation.
SHARED VALUE GENERATED BY INTESA SANPAOLO
- Increase in the reputation asset
- Reduction in the social costs of corruption
- Development of trust capital
- New customer retention/acquisition
- Quality of relations with stakeholders
- Attraction of new investors
- Development of innovation
- Work-life balance
Relations with stakeholders: involvement and listening
Integrity and rigour in corporate conduct
PREVENTION OF CORRUPTION
COMPLIANCE WITH TAX REGULATIONS
Offering valued service to costumers
Insieme per la crescita
The project aims to focus on commercial conduct in order to improve network performance through greater attention to relations, increasing the satisfaction level of customers and employees.
Customer satisfaction surveys with the objective to demonstrate proximity to the customer and monitor the sales processes.
Relations with the supply chain
SUPPLIERS WITH ENVIRONMENTAL CERTIFICATIONS
SUPPLIERS WITH ENVIRONMENTAL
A SA 8000
In 2014, the Intesa Sanpaolo Group recorded overall contributions to the community, measured according to the model of the London Benchmarking Group (LBG), of 60.2 million euro (up 3.6% over the prior year), representing 1.75% of the income before tax from continuing operations.
Cash contributions to the community
Breakdown by reason
Breakdown by scope of intervention