Why this issue is significant

The products and services mix that can facilitate access to credit and the financial inclusion of individuals, businesses, entities and public administrations is essential leverage in guaranteeing profitable business for our Bank that is sustainable in the long term. The correct allocation of resources and the ability to identify local players with whom agreements and synergies can be developed to facilitate inclusion also for vulnerable people, preferring counterparties that meet requirements in terms of repayment capacity, guarantee the correct flow of resources to the real economy and allow our Bank and the community in which we operate to develop and grow.
Asset management activities also expect to see great innovation in the development of customer services, both with a view to the investments offered and in the forms of protection and welfare, becoming an increasingly determining factor in the long-term well-being of households. The portfolio of solutions makes available funds that apply SRI (Socially Responsible Investment) selection criteria in compliance with the principles of our Code of Ethics, also with a view to triggering sustainability trends in the businesses and in the decisions of our customers.

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Results achieved

Intesa Sanpaolo has never stopped believing in Italy and provides support to those wishing to relaunch their business. In 2014 a total of 34 billion euro was granted to households and businesses. In a still difficult economic context, the initiatives that confirm the traditional vocation of being a Bank in the real economy have continued: real responses to households for home purchases, loans and agreements to support the vulnerable social groups and the launch of initiatives designed to create subsidised loans to the Third Sector, an industry with a great capacity to set positive trends in the areas in which we operate. To encourage production we have developed new agreements to facilitate access to credit through support to employment for young people, innovation and business growth.

How it is managed

As the Parent Company, Intesa Sanpaolo has set out codes of conduct in relation to credit risk acceptance, in order to prevent excessive concentrations, limit potential losses and ensure credit quality, thereby guaranteeing risk monitoring and constant monitoring of trends in these variables.
In the credit granting phase, coordination mechanisms have been introduced – from the Granting and Management Powers and Rules to the detailed Operating Guides – with which Intesa Sanpaolo exercises its direction, governance and support of the Group.
With regard to Third Sector customers, a version of the rating model has been developed that is better suited to the characteristics of this type of clientele.

Departments/Functions in charge

A fundamental role in managing and controlling credit risk is played by the Corporate Bodies, which, to the extent of their responsibilities, ensure adequate monitoring by setting strategic guidelines and risk management policies, verifying that they remain constantly efficient and effective and defining the tasks and responsibilities of the company functions and departments involved in the processes.
The monitoring and governance is reflected in the current organisational structure which, in addition to the Business Units, identifies important central responsibility areas. These areas - suitably segregated - guarantee that the management duties are carried out and the risk control activities are implemented.

Selection of the main performance indicators and objectives achieved

Indicator2014 progress status2017 objectives
Households and businesses:
New medium/long-term credit granted to the real economy
34 billion euro granted Approx. 170 billion euro  
Third sector:
New medium/long-term credit granted to social businesses
0.20 billion euro granted Approx. 1.2 billion euro  
Financial inclusion:
Credit granted to the vulnerable social groups in 2014
More than 3.6 billion euro: 12.9% of the total loans granted by the Intesa Sanpaolo Group.