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Sustainability Report 2014

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  • Boards, Management, Auditors
  • The Intesa Sanpaolo Group
  • Key indicators
  • Vision and values
  • Business model
  • Effectiveness of the governance system
  • Materiality Analysis
    • Protection of solidity and profitability
    • Business risk management
    • Integrity and rigour in corporate conduct
    • Human resource development and management
    • Offering a valued service to costumers
    • Access to credit and savings management
    • Climate Change
  • Key factors in the value creation process
  • Adoption of international standards and commitments
  • Global Compact: the 10 principles of the United Nations
  • Awards and inclusion in indices
  • Economic and social scenario
  • Competitive positioning
  • Economic and financial
  • Customers
  • Employees*
  • Shareholders
  • Suppliers
  • Environment
  • Community
  • GRI - General standard disclosure
  • GRI - Specific standard
  • GRI - Impact boundaries
  • Note of methods
  • Auditors’ Report
  • Financial capital 
  • Social and relational capital 
  • Human capital 
  • Intellectual capital 
  • Natural capital 
  • Economic and financial performance
  • Management of business risk
  • Financial inclusion and economic empowerment
  • Support to the business system
  • Relations with stakeholders: involvement and listening
  • Integrity and rigour in corporate conduct
  • Offering valued service to costumers
  • The quality of life in the Company
  • Relations with the supply chain
  • Relations with the community
  • Job protection
  • Employee enhancement
  • Training
  • Service model development
  • Multi-channel bank
  • Innovation for growth
  • Climate change

Business model

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G4-2
Product portfolio G4-DMA

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