Environmentally-friendly paper now accounts for the majority (around 93%) of all paper purchased, as also required by the sustainability policy for the purchase and use of paper, with preference given to post-consumption recycled, high-fibre content products, followed by a great amount of certified paper (FSC and/or ECF/TCF).
The commitment made by Intesa Sanpaolo some time ago to encouraging the replacement of paper communications with electronic reporting has made it possible to further consolidate the results it has achieved in the last few years, containing the use of paper and limiting its waste wherever possible, with a consequent reduction in related CO2 emissions.
In 2014, the dematerialisation of various printing stages (direct debits, credit transfer statements, receipts for loan payments by standing order and data sheets for branches and offices) continued and led to savings of 700 tons of paper, corresponding to more than 1,400 tons of CO2 emissions avoided. At the same time, the subscription of the Bank’s customers to the Online Reporting service contributed to consolidating the results achieved in recent years: thanks to this initiative, paper consumption fell by over 500 tons, the equivalent of over 1,100 tons of CO2 emissions avoided.
The use of digital signatures for the main operations that can be carried out at the branches has now become customary and is very popular with the Bank’s customers. In 2014 the possibility of signing forms in this way was further expanded to include: deposits, withdrawals, the purchase of foreign currency, the cashing of cheques, individual bank transfer orders, giros, purchases of tickets/season passes to events, and the payment and scheduling of MAV, RAV, RiBa and Freccia bills. The print-outs avoided led to savings of 300 tons of paper (corresponding to around 600 tons of CO2 not emitted into the atmosphere).
Further optimisations were carried out thanks to the introduction - in all Group branches - of an Internet point where customers can consult the information sheets on Banking Transparency, meaning that they do not need to be produced in paper form. Over 176 tons of paper was saved in this way in 2014 according to estimates, the equivalent of around 334 tons of CO2 emissions avoided.
Finally, there was also the consolidation of the “Zerocarta” initiative, which consists of avoiding providing employees that participate in training courses with paper notes: the volume of paper not used in 2014 came to 5.3 million sheets of notes and 100,000 sheets for the satisfaction questionnaires. All in all, paper consumption was reduced by an additional 27 tonnes, corresponding to 51 tons of CO2 emissions avoided.
The above results were obtained taking into account the entire paper life cycle; the model developed in 2008 has been modified several times over the years on the basis of reporting requirements (life cycle phases) and the initiatives monitored. The life cycle comprises 6 different phases: paper production (recycled and not), transportation from the paper mill to users, printing, the delivery of documents to recipients, final disposal and transportation to recycling centres, landfill or incineration. In 2014 the study was reviewed taking into consideration the updated greenhouse gas emission factors (GWP100) and implemented, in accordance with the new G4 version of the GRI indicators, with the calculation of associated primary energy consumption.

As for the International Subsidiary Banks, performances relating to the use of environmentally-friendly paper have improved. More specifically, Banka Koper, Intesa Sanpaolo Bank Romania, Intesa Sanpaolo Banka Bosnia i Hercegovina, VÚB Banka, Banca Intesa Russia and Intesa Sanpaolo Private Bank (Suisse) achieved percentages of over 90% in terms of all paper purchased. Meanwhile, Intesa Sanpaolo Bank Albania, Privredna Banka Zagreb and CIB Bank prioritised the purchase of recycled paper, which now accounts for 98% of the paper used at CIB Bank. In terms of the use of recycled paper, in general there has been a major increase in the purchase of this material: between 2012 and 2014 the amount of recycled paper purchased by the International Subsidiary Banks rose from 7% to over 26%.

There are also many initiatives aimed at reducing the use of paper such as, for example, the gradual adoption of front and back printouts. The initiatives launched in 2014 include the Banca Intesa Russia project that led to a reduction in the use of paper materials during training courses by using remote training, the Banca Intesa Beograd project that led to the digital signing of all documents adopted by the Executive Committee and Board of Directors, and the Intesa Sanpaolo Bank Albania “New Core Banking System - Flexcube Upgrad”, which involves the use of tablets for signing forms in the branches for withdrawals and deposits. Among the initiatives to promote paperless branches, the Danube Project, currently active at Privredna Banka Zagreb, involves the use of biometric signatures with the elimination of paper media. At the end of 2014 around 1,100 devices had been installed and 64% of the PBZ Group’s customers had signed up for the service.
With regard to other green procurement, also worthy of note was the procurement of environmentally-friendly office materials, and in particular: 92% recycled pens, 57% recycled pencils featuring NF environment certificates, 100% recycled PVC coin holders and three-stud folders in 100% recycled cardboard.


In 2014 the amount of waste produced in Italy rose by 8% compared with 2013; this increase is associated on the one hand with the streamlining of the network of bank branches and, on the other, with the centralisation of Head Office activities at some Milan and Turin sites, with the consequent abandonment of the original properties. The disposal of office equipment that began in 2013, for which a special preservation order had been in place whilst investigations were completed by the US Government, also continued. Under the same conditions, the quantity of waste disposed would have been essentially stable.
In 2014 the amount of used toner and ink ribbons collected at Intesa Sanpaolo Group sites came to around 136 tons, of which around 98% was collected by an external company before being sent for regeneration. The remaining 2% was disposed of using the waste form by a number of smaller Group companies.
Outside of Italy, the amount of used toner and ink ribbons fell by over 40% because of a number of dematerialisation initiatives (the use of tablets in branches) and the outsourcing of the printing service by some Group banks.
As for the International Subsidiary Banks, the amount of waste produced was largely stable compared with 2013. However, a more in-depth analysis shows that there was a clear reduction in non-hazardous waste, such as office equipment and used toner/ribbons, and a significant increase in hazardous waste, concentrated in particular in a number of Group banks affected by the IT equipment roll-out process (e.g. old cathode tube monitors) following the centralisation of the IT equipment procurement service.
It is important to note that many International Subsidiary Banks, even if not obliged by law, have introduced a separated waste collection system for paper, plastic and glass. Banca Intesa Russia has also installed boxes for the collection of used batteries, while in Albania bottle tops are being collected for the purchase of pushchairs to donate to organisations.
In 2014 the study related to the calculation of the Carbon Footprint of the waste produced by the Intesa Sanpaolo sites in Italy was updated. The calculation, expressed in kg CO2 equivalent, takes into consideration the transport of waste from the place of production to the recipient and the end of the life cycle (recovery, disposal in landfill, energy creation etc.). The study was further fine-tuned also by introducing, in accordance with the new G4 version of the GRI indicators, the calculation of associated primary energy consumption. The model was also extended to the waste produced at the Group’s International Subsidiary Banks.
These emissions are classified as Scope 3 in accordance with the GHG Protocol “Corporate Value Chain” (Scope 3) Accounting and Reporting Standard (WBCSD - WRI 2011). 

Total impact of waste by disposal method [%]



In the Intesa Sanpaolo Group water is predominantly used for hygiene purposes although, in limited cases, it is also used for “technological purposes”, i.e. the generation of cold air for air-conditioning.
In 2014 the amount of water consumed by the Group fell by an average of 13.7% compared with 2013. The consumption rate per employee is around 23 m3.
In 2012 a project was launched to monitor water consumption at a sample of branches covered by the SGAE system with independent supplies; only consumption for sanitary and hygiene purposes was monitored, and the results showed a great deal of variability in consumption patterns in accordance with the different types, organisational models and locations of the branches.
The most recent results of the project made it possible to establish that the part of consumption associated with sanitary and hygiene purposes accounts for around 50% of the consumption of every employee.
Testing on the potable water distributors connected to the municipal water supply continued at the Turin Lingotto Building. Over 10,900 litres of water was consumed in 2014, leading to a reduction of almost 22,000 small bottles (equal to 436 kg of plastic and approximately 1,300 kg of CO2 emissions avoided).

Environmental management expenditure (thousand euro)

Management of Special Waste 1,545 410 1,585 314 1,639 492
Training 53 78 17 66 146 100
Maintenance, SGAE and Certification 50,407 19,970 30,755 23,886 28,946 23,984