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Sustainability Report 2014
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Improvement objectives
Indicators
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Boards, Management, Auditors
The Intesa Sanpaolo Group
Key indicators
Vision and values
Business model
Effectiveness of the governance system
Materiality Analysis
Protection of solidity and profitability
Business risk management
Integrity and rigour in corporate conduct
Human resource development and management
Offering a valued service to costumers
Access to credit and savings management
Climate Change
Key factors in the value creation process
Adoption of international standards and commitments
Global Compact: the 10 principles of the United Nations
Awards and inclusion in indices
Economic and social scenario
Competitive positioning
Economic and financial
Customers
Employees*
Shareholders
Suppliers
Environment
Community
GRI - General standard disclosure
GRI - Specific standard
GRI - Impact boundaries
Note of methods
Auditors’ Report
Financial capital
Social and relational capital
Human capital
Intellectual capital
Natural capital
Economic and financial performance
Management of business risk
Financial inclusion and economic empowerment
Support to the business system
Relations with stakeholders: involvement and listening
Integrity and rigour in corporate conduct
Offering valued service to costumers
The quality of life in the Company
Relations with the supply chain
Relations with the community
Job protection
Employee enhancement
Training
Service model development
Multi-channel bank
Innovation for growth
Climate change
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