G4-10
G4-11
G4-9
G4-EC4
G4-EC5
G4-EC6
G4-HR2
G4-LA1
G4-LA11
G4-LA12
G4-LA13
G4-LA2
G4-LA3
G4-LA4
G4-LA6
G4-LA9
G4-PR1
G4-SO5

*All figures referring to the Italian banking system are taken from: ABI (2014) “Rapporto 2014 sul mercato del lavoro nell'industria finanziaria”, Bancaria Editrice.

Staff breakdown

 The people of the Intesa Sanpaolo Group2014  
Breakdown of employees
by country		MenWomen
Italy 64,733 32,128 32,605
Switzerland 22 14 8
Luxembourg 198 124 74
Ireland 25 15 10
Egypt 5,151 4,220 931
Albania 565 196 369
Croatia 3,999 1,064 2,935
Romania 777 203 574
Bosnia and Herzegovina 516 208 308
Serbia 3,042 903 2,139
Slovenia 765 191 574
Hungary 2,921 821 2,100
Slovakia 4,410 1,088 3,322
Russian Federation 1,808 430 1,378

Breakdown of employees by gender

breakdown-of-employees-by-gender.jpg

Women employed in the Italian banking system represent 44% of total employees, compared to 56% of men.

The Intesa Sanpaolo data show an even distribution.

Employees by type of contract and gender [n.] 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Permanent contracts 64,360 21,989 86,349 64,294 25,538 89,832 65,023 26,598 91,621
  Men 31,978 8,453 40,431 32,074 9,353 41,427 32,648 9,763 42,411
  Women 32,382 13,536 45,918 32,220 16,185 48,405 32,375 16,835 49,210
Non-permanent contracts 44 2,173 2,217 42 2,416 2,458 76 2,465 2,541
  Men 23 1,008 1,031 20 922 942 38 981 1,019
  Women 21 1,165 1,186 22 1,494 1,516 38 1,484 1,522
Apprenticeship 257 35 292 422 55 477 624 64 688
  Men 103 15 118 162 22 184 233 29 262
  Women 154 20 174 260 33 293 391 35 426
New recruits 0 2 2 4 7 11 19 11 30
  Men 0 1 1 2 3 5 5 4 9
  Women 0 1 1 2 4 6 14 7 21
Contratto per l’occupazione (special contract for safeguarding employment) - apprentices 17 - 17 275 - 275 363 - 363
  Men 2 - 2 99 - 99 129 - 129
  Women 15 - 15 176 - 176 234 - 234
Contratto per l’occupazione (special contract for safeguarding employment) - permanent 55 - 55 159 - 159 159 - 159
  Men 22 - 22 54 - 54 54 - 54
  Women 33 - 33 105 - 105 105 - 105

The Contratto per l’occupazione (special contract for safeguarding employment) is an exclusively Italian form of contract.

Employees by type of contract and gender [%] 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Permanent contracts 99.42 90.87 97.1 98.62 91.16 96.37 98.13 91.28 96.04
  Men 49.4 34.93 45.46 49.2 33.38 44.44 49.27 33.51 44.46
  Women 50.02 55.94 51.63 49.42 57.77 51.93 48.86 57.78 51.58
Non-permanent contracts 0.07 8.98 2.49 0.06 8.62 2.64 0.11 8.46 2.66
  Men 0.04 4.17 1.16 0.03 3.29 1.01 0.06 3.37 1.07
  Women 0.03 4.81 1.33 0.03 5.33 1.63 0.06 5.09 1.6
Apprenticeship 0.4 0.14 0.33 0.65 0.2 0.51 0.94 0.22 0.72
  Men 0.16 0.06 0.13 0.25 0.08 0.2 0.35 0.1 0.27
  Women 0.24 0.08 0.2 0.4 0.12 0.31 0.59 0.12 0.45
New recruits 0 0.01 0 0.01 0.02 0.01 0.03 0.04 0.03
  Men 0 0 0 0 0.01 0.01 0.01 0.01 0.01
  Women 0 0 0 0 0.01 0.01 0.02 0.02 0.02
Contratto per l’occupazione (special contract for safeguarding employment) - apprentices 0.03 - 0.02 0.42 - 0.3 0.55 - 0.38
  Men 0 - 0 0.15 - 0.11 0.19 - 0.14
  Women 0.02 - 0.02 0.27 - 0.19 0.35 - 0.25
Contratto per l’occupazione (special contract for safeguarding employment) - permanent 0.08 - 0.06 0.24 - 0.17 0.24 - 0.17
  Men 0.03 - 0.02 0.08 - 0.06 0.08 - 0.06
  Women 0.05 - 0.04 0.16 - 0.11 0.16 - 0.11

The Italian Industry figures for bank employees are the following: permanent contracts (98.4%), non-permanent (0.54%), apprenticeships (1.0%) and new recruits (0.04%).
The Contratto per l’occupazione (special contract for safeguarding employment) is an exclusively Italian form of contract.

Non-standard employment contracts and work placements 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Supply contracts 0 95 95 0 57 57 105 72 177
  Men 0 50 50 0 29 29 55 29 84
  Women 0 45 45 0 28 28 50 43 93
Temporary work contracts 28 0 28 26 135 161 33 135 168
  Men 22 0 22 23 4 27 26 6 32
  Women 6 0 6 3 131 134 7 129 136
Work placements 57 94 151 46 122 168 49 112 161
  Men 34 23 57 27 23 50 26 26 52
  Women 23 71 94 19 99 118 23 86 109

Financial advisors 2014
Italy
Financial advisors 5,044
  Men 4,231
  Women 813

Overall workforce 2014
ItalyAbroadGroup
Overall workforce 69,862 24,388 94,250

Includes employees and supervised workers (with various contract types).

Employees by category and gender [%] 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Senior Managers 1.5 2.1 1.6 1.5 2.1 1.7 1.6 2.2 1.8
  Men 1.3 1.3 1.3 1.3 1.3 1.3 1.4 1.4 1.4
  Women 0.2 0.8 0.4 0.2 0.8 0.4 0.2 0.8 0.4
Middle and Junior Managers 42.3 24.5 37.4 42.2 22.4 36.2 42.1 21.9 35.9
  Men 25.6 15.1 22.7 25.5 13.7 22 25.5 13.4 21.8
  Women 16.7 9.4 14.7 16.7 8.7 14.3 16.6 8.5 14.1
Clerical Staff 56.2 73.4 60.9 56.4 75.5 62.1 56.3 75.9 62.3
  Men 22.8 22.7 22.8 22.9 21.7 22.6 23.1 22.2 22.8
  Women 33.4 50.7 38.1 33.4 53.8 39.5 33.2 53.7 39.5

The Italian Industry figures for bank employees are the following: senion managers (2,3%), middle and junior managers (40,5%) and clerical staff (57,2%).

Part-time employees by gender 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Part-time employees/total employees (%) 14.6 0.7 10.8 13.6 0.6 9.7 12.3 0.6 8.7
Breakdown of part-time employees by gender [n.] 9,420 167 9,587 8,855 169 9,024 8,124 187 8,311
  Men [n.] 547 18 565 458 18 476 356 16 372
  Women [n.] 8,873 149 9,022 8,397 151 8,548 7,768 171 7,939

In Italy part-time employees reach 14.6%, four points above the Italian banking industry figure (10.3%).

Part-time employees by gender [%]

part-time.jpg

Women represent 95% of all part-time workers in Italy.

Average age of employees 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Average age of employees 46.1 40.8 44.7 45.3 39.7 43.6 44.5 39.1 42.9
Men 47.8 43 46.7 47 42.3 45.8 46.2 41.5 45.1
Women 44.5 39.3 42.9 43.6 38.1 41.7 42.8 37.6 40.9
Senior Managers 52.1 44.4 49.4 51.4 43.9 48.6 51 43.2 48
Middle and Junior Managers 49.3 45.9 48.7 48.5 45.1 47.8 47.7 44.7 47.2
Clerical Staff 43.6 38.9 42.1 42.7 38 41 41.9 37.3 40.2

Intesa Sanpaolo and the Italian Industry figures for the major banks are comparable: average age of employees (45.1), men (46.5), women (43.3), senior managers (51.6), middle and junior managers (48.4) and clerical staff (42.2).

International banks: senior managers hired in the local community 2014 
No. first line managersNo. first line managers hired in the local communityFirst line managers hired in the local community/first line managers [%]
Egypt 11 6 54.5
Albania 12 10 83.3
Croatia 11 10 90.9
Romania 11 7 63.6
Bosnia and Herzegovina 10 9 90
Serbia 11 10 90.9
Slovenia 11 7 63.6
Hungary 14 10 71.4
Slovakia 14 12 85.7
Russian Federation 8 7 87.5

Employees by level of education and gender [%] 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
University graduates 32.6 63.7 41.1 32.2 66.4 42.5 31.3 65.8 41.8
  Men 15.9 27.3 19 15.7 25.3 18.6 15.3 25.7 18.5
  Women 16.8 36.4 22.1 16.5 41 23.9 16 40.1 23.4
High school graduates 59.9 30.2 51.8 60.2 28 50.5 60.6 28.7 50.9
  Men 28.8 8 23.1 29 7.8 22.6 29.3 7.7 22.7
  Women 31.1 22.2 28.7 31.3 20.2 27.9 31.3 21 28.1
Other 7.4 6.1 7.1 7.6 5.6 7 8.1 5.6 7.3
  Men 5 3.8 4.7 5.1 3.7 4.6 5.4 3.6 4.8
  Women 2.5 2.2 2.4 2.5 2 2.3 2.7 1.9 2.5

Intesa Sanpaolo and the Italian Industry figures for academic qualifications in the major banks are comparable: university graduates (35.7%), high school graduates (57.3%), other (7.0%).

Average employee seniority [years] 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total average seniority 20.5 13.2 18.5 19.6 12 17.3 18.9 11.2 16.6
Men 21.5 15.4 20.1 20.6 14.5 19.2 20 13.5 18.4
Women 19.5 11.8 17.1 18.7 10.5 15.8 17.9 9.8 15
Senior managers 20 11.8 17.1 19.2 11.8 16.5 18.9 10.6 15.8
Middle and junior managers 23.8 18.6 22.9 23 17.8 22.1 22.4 17.1 21.4
Clerical staff 17.9 11.4 15.8 17.1 10.2 14.6 16.4 9.5 13.8

Employees belonging to protected categories [%] 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Disabled 4.6 1 3.6 4.5 1.2 3.5 4.4 1.2 3.4
  Men 2.8 0.6 2.2 - - - - - -
  Women 1.8 0.5 1.4 - - - - - -
Protected categories 1.6 0.1 1.2 1.6 0.6 1.3 1.7 0.5 1.3
  Men 0.9 0 0.7 - - - - - -
  Women 0.7 0.1 0.5 - - - - - -

Figures by gender were first recorded in 2014.

Breakdown of employees by age group [%]2014 2013  2012  
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
<=30 4.2 17.1 7.7 5.5 21.8 10.4 7.1 24.5 12.5
  Men 1.7 5.3 2.7 - - - - - -
  Women 2.5 11.8 5 - - - - - -
31-50 60 61.3 60.3 62.3 59.2 61.4 63.6 58.2 61.9
  Men 26.1 21.8 24.9 - - - - - -
  Women 33.9 39.5 35.4 - - - - - -
>50 35.9 21.6 32 32.2 19 28.2 29.3 17.3 25.6
  Men 21.8 12 19.2 - - - - - -
  Women 14 9.6 12.8 - - - - - -

The Italian Industry figures for the percentage breakdown of bank employees by age group are: <=30 (6.0%), 31-50 (61.1%) e >50 (32.9%).

Figures by gender were first recorded in 2014.

Recruitments by gender and age group 2014 2013  2012  
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total 477 2,209 2,686 346 2,400 2,746 467 2,512 2,979
  Men 281 794 1,075 214 741 955 251 858 1,109
  Women 196 1,415 1,611 132 1,659 1,791 216 1,654 1,870
  <=30 256 1,351 1,607 174 1,576 1,750 232 1,671 1,903
  31-50 206 812 1,018 159 769 928 219 802 1,021
  >50 15 46 61 13 55 68 16 39 55

Recruitments by gender and age group [%]2014 2013  2012  
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total 0.7 9.1 3 0.5 8.6 2.9 0.7 8.6 3.1
  Men 0.9 8.4 2.6 0.7 7.2 2.2 1 8 2.5
  Women 0.6 10 3.4 0.4 9.4 3.5 0.7 9 3.6
  <=30 9.5 33 24 4.9 25.8 18 4.9 23.4 16
  31-50 0.5 5.5 1.9 0.4 4.6 1.6 0.5 4.7 1.7
  >50 0.1 0.9 0.2 0.1 1 0.3 0.1 0.8 0.2

Terminations by gender and age group [n.] 2014 2013  2012  
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Totale 979 2,537 3,516 1,504 3,443 4,947 3,212 3,717 6,929
  Uomini 592 931 1,523 955 1,184 2,139 2,137 1,164 3,301
  Donne 387 1,606 1,993 549 2,259 2,808 1,075 2,553 3,628
  <=30 87 840 927 92 1,413 1,505 198 1,884 2,082
  31-50 358 1,170 1,528 297 1,583 1,880 310 1,391 1,701
  >50 534 527 1,061 1,115 447 1,562 2,704 442 3,146

Termination rate by gender and age group [%]2014 2013  2012  
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total 1.5 10.5 4 2.3 12.3 5.3 4.8 12.8 7.3
  Men 1.8 9.8 3.7 2.9 11.5 5 6.5 10.8 7.5
  Women 1.2 11 4.2 1.7 12.8 5.6 3.2 13.9 7
  <=30 3.2 20 14 2.6 23.2 16 4.2 26.3 17.5
  31-50 0.9 7.9 2.8 0.7 9.5 3.3 0.7 8 2.9
  >50 2.3 10.1 3.7 5.3 8.4 5.9 13.9 8.8 12.9

Terminations by reason [n.] 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Employment terminations during the year 979 2,537 3,516 1,504 3,443 4,947 3,212 3,717 6,929
Terminations due to resignation 405 662 1,067 310 1,372 1,682 314 1,484 1,798
Terminations due to retirement 9 218 227 8 158 166 10 162 172
Terminations due to exit incentives 385 0 385 991 0 991 2,564 0 2,564
Other terminations - with financial incentives 13 306 319 15 277 292 15 210 225
Other terminations - without financial incentives 135 1,167 1,302 136 1,425 1,561 142 1,669 1,811
Terminations due to contract expiry 30 184 214 42 211 253 161 192 353
Termination of Contratto per l’occupazione (special contract for safeguarding employment) - apprentices 2 - 2 2 - 2 6 - 6
Termination of Contratto per l’occupazione (special contract for safeguarding employment) - permanent contract 0 - 0 0 - 0 0 - 0

The Contratto per l’occupazione (special contract for safeguarding employment) is an exclusively Italian form of contract.

Turnover by gender and age group201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total -502 -328 -830 -1,158 -1,043 -2,201 -2,745 -1,205 -3,950
  Men -311 -137 -448 -741 -443 -1,184 -1,886 -306 -2,192
  Women -191 -191 -382 -417 -600 -1,017 -859 -899 -1,758
  <=30 169 511 680 82 163 245 34 -213 -179
  31-50 -152 -358 -510 -138 -814 -952 -91 -589 -680
  >50 -519 -481 -1,000 -1,102 -392 -1,494 -2,688 -403 -3,091

Turnover rate by gender and age group [%]201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total -0.8 -1.3 -0.9 -1.7 -3.6 -2.3 -4 -4 -4
  Men -1 -1.4 -1.1 -2.2 -4.1 -2.7 -5.4 -2.8 -4.8
  Women -0.6 -1.3 -0.8 -1.3 -3.3 -2 -2.5 -4.7 -3.3
  <=30 6.7 14.1 11 2.3 2.7 2.6 0.7 -2.9 -1.5
  31-50 -0.4 -2.4 -0.9 -0.3 -4.7 -1.6 -0.2 -3.4 -1.1
  >50 -2.2 -8.4 -3.4 -5 -6.9 -5.4 -12.2 -7.4 -11.2

Employees' enhancement

Number of promotions by gender 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total 3,658 1,396 5,054 949 1,655 2,604 4,765 2,222 6,987
  Men 1,448 760 2,208 588 783 1,371 1,843 1,082 2,925
  Women 2,210 636 2,846 361 872 1,233 2,922 1,140 4,062
Employees promoted [%] 6 6 6 1 6 3 7 8 7

Basic average gross salary by category andgender [thousands euro] 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Senior Managers 139 66.5 115.4 138.8 61.1 109.3 139.3 59.1 108.3
  Men 142.7 74.3 124.7 141.8 68.1 118.8 141.7 64.8 116.8
  Women 115.6 52.8 80.3 120.7 48.8 77 125 48.4 78.2
Middle and Junior Managers 52.7 22.9 47.5 52.4 22.2 46.8 52.4 22 46.7
  Men 55.6 22.9 49.6 55.1 21.4 48.8 55.1 21.7 48.8
  Women 48.5 23 44.2 48.3 23.5 43.9 48.4 22.3 43.6
Clerical staff 34 12.4 27 33.8 11.7 25.9 33.9 11.3 25.4
  Men 35.8 13.4 29.6 35.5 12.8 28.8 35.6 12.8 28.7
  Women 32.9 11.9 25.4 32.6 11.2 24.2 32.8 10.7 23.5

Within the Group, the minimum remuneration applied for new recruits is that laid down by the national collective bargaining agreement (CCNL) for the various personnel categories.
Abroad, the minimum remuneration is linked to the particular country's own regulations, as well as to the relative cost of living.
Basic pay levels for female staff are not different, in comparable grade or seniority terms, from those of male staff.

Remuneration by category and gender*
[thousands euro]		201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Male Senior Managers 156.8 79 136.4 178.7 79.4 147.6 167.7 76.1 138.1
Female Senior Managers 123.7 56.4 85.9 146.6 56.4 91.7 144.6 57.6 91.4
Male Middle and Junior Managers 55.6 24.7 49.9 57.9 23.4 51.4 57.6 23.5 51.1
Female Middle and Junior Managers 48.5 24.7 44.5 50.1 25.3 45.7 50.2 23.9 45.3
Male clerical staff 35.8 14.4 29.9 36 13.7 29.5 36.2 13.7 29.4
Female clerical staff 32.9 13.2 25.8 33.1 12.2 24.9 33.3 11.4 24.2
Average annual remuneration of all employees 43.8 17.5 36.7 45 16.6 36.7 45 15.8 36

* Includes the basic gross average remuneration and the variable component.

Salary comparison women/men 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Basic salary comparison: Senior Managers - women vs. men 0.8 0.7 0.6 0.9 0.7 0.6 0.9 0.7 0.7
Basic salary comparison: Middle Managers - women vs. men 0.9 1 0.9 0.9 1.1 0.9 0.9 1 0.9
Basic salary comparison: Clerical staff - women vs. men 0.9 0.9 0.9 0.9 0.9 0.8 0.9 0.8 0.8
Remuneration comparison: Senior Managers - women vs. men 0.8 0.7 0.6 0.8 0.7 0.6 0.9 0.8 0.7
Remuneration comparison: Middle Managers - women vs. men 0.9 1 0.9 0.9 1.1 0.9 0.9 1 0.9
Remuneration comparison: Clerical staff - women vs. men 0.9 0.9 0.9 0.9 0.9 0.8 0.9 0.8 0.8

The basic salary is annual, before tax. Remuneration is salary plus any bonus/award system.

Performance appraisal Abroad
201420132012
Employees subject to the annual performance appraisal [%] 92.1 72.1 79.3
  Men 97.7 85.4 -
  Women 88.6 64.4 -
Employees subject to the annual performance appraisal [n.] 22,296 20,200 23,094
  Men 9,255 8,794 -
  Women 13,041 11,406 -

In Italy all employees are subject to the performace appraisal. In 2012, in the International Subsidiary Banks figures were not recorded by gender.

Breakdown of branch employees by category and gender [%]2014  2013  2012  
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Managers 9.9 9.9 9.9 10.5 10.3 10.5 11.6 10.1 11.1
  Men 6.9 4.1 6.2 7.3 4.4 6.5 8.1 4.3 7
  Women 3 5.8 3.7 3.2 5.9 3.9 3.5 5.8 4.1
Family bankers 64.3 48.5 60.6 62.1 53.3 59.7 60.9 49.8 57.8
  Men 24.3 14 21.9 23.6 12.4 20.6 23.2 11.8 20
  Women 40 34.4 38.7 38.4 40.9 39.1 37.8 38 37.8
Other 25.8 41.6 29.5 27.4 36.4 29.8 27.5 40.1 31
  Men 12.7 14.1 13 13.1 11.4 12.7 13.3 12 12.9
  Women 13.1 27.5 16.5 14.3 25 17.2 14.2 28.1 18.1

Training

Training by content [%] 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Managerial 12.6 9.6 12.1 8.1 11 8.6 10.7 13.9 11.4
Commercial 6.4 14.3 7.8 4.1 16.4 6.6 5.1 26.9 9.7
Operative 11.8 22.7 13.7 11.3 23.9 13.8 13.7 18.3 14.7
Credit 9.2 10.3 9.4 9 10.2 9.2 5.4 9.1 6.1
Finance 31.9 5.7 27.2 37.4 4.4 30.8 35 3.3 28.3
Abroad 0.2 0.1 0.2 1 0.3 0.8 0.3 0.2 0.3
Computer 0.8 6.7 1.9 3 10.1 4.4 1.1 7.1 2.4
Specialist 23.7 25.4 24 22.4 19 21.7 24.8 14.1 22.5
Linguistic 3.5 5.2 3.8 3.8 4.6 4 3.9 7 4.5

Subsidies and benefits received related to employess [thousands euro] 201420132012
ItalyAbroad*GroupItalyAbroad*GroupItalyAbroad*Group
Total subsidies and benefits received related toemployess 6,100 1,154 7,254 13,257 2,051 15,309 20,591 2,253 22,844
Funded training (Italy only) 5,768 0 5,768 12,917 0 12,917 12,967 0 12,967
Other 332 1,154 1,486 341 2,051 2,392 7,624 2,253 9,877

*Refers only to Banca Intesa Russia.

In Italy Intesa Sanpaolo participates in Tltro (targeted long-term refinancing operations), the European Central Bank operation that supplies liquidity to the banking system to ease the granting of credit to private customers. This enables us to provide businesses with 12.5 billion euro at advantageous conditions.

Specific anti-corruption training 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Senior Managers [%] 42.4 14.3 32.5 24.6 7.7 18.2 65.4 40 55.8
Middle and Junior Managers [%] 74.8 49.2 70.3 41.6 33.4 40.1 84.6 38 75.9
Clerical Staff [%] 62.1 39.5 54.7 43.9 30.8 39.1 77.9 30.4 60.2
Participants [%] 67.2 41.4 60.2 42.7 30.9 39.1 80.5 32.3 65.8
Total hours for specific training [n.] 162,611 40,254 202,865 52,246 55,069 107,315 160,236 52,015 212,252
Hours for specific training/Total training hours[%] 4.7 5.3 4.8 1.6 6.8 2.6 4.6 5.5 4.8

Training by category and gender [average hours] 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Senior Managers 38.6 41.7 39.7 34.9 44.8 38.6 36.1 49.3 41.1
  Men 38 38 38 33.7 33.9 33.8 35.3 44.7 38.3
  Women 42.3 48.1 45.7 42.1 63.7 55.3 41.1 57.9 51.3
Middle and Junior Manager 59.7 30.3 54.4 55.6 34.8 51.7 53.7 31.2 49.5
  Men 58.9 24.2 52.6 54.3 31.6 50 52.1 28.8 47.7
  Women 60.8 40.2 57.2 57.7 39.9 54.4 56.3 34.9 52.4
Clerical staff 50.2 31.7 44.1 46.5 26.9 39.3 52.4 32.2 44.9
  Men 46.8 28.4 41.8 43.2 25.3 38 48.6 29.2 42.8
  Women 52.4 33.2 45.5 48.8 27.6 40.1 55.1 33.4 46.1

Training by type 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Classroom training [% of training hours] 40.4 77.6 47.1 42.8 81 50.4 50.6 85.7 58
Remote training [% of training hours] 59.6 22.4 52.9 57.2 19 49.6 49.4 14.3 42
Number of participants [n.] 63,593 20,092 83,685 64,306 21,131 85,437 65,269 20,623 85,892
Training hours provided (classroom + remote)* [n.] 3,495,843 764,664 4,260,507 3,270,443 814,345 4,084,788 3,492,434 942,160 4,434,594
Training hours per employee [n.] 54 31.6 47.9 50.2 29.1 43.8 52.7 32.3 46.5

* Does not include Web TV training.

Hours of training on health and safety 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Number of hours of training on health and safety 53,745 15,042 68,787 115,599 15,109 130,708 123,175 11,649 134,825
Health and safety training costs [thousands of euro] 689 39 728 1,047 45 1,091 614 36 650
Health and safety training costs per employee 0.8 0.6 0.8 1.8 0.5 1.4 1.9 0.4 1.4

Training costs 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Training costs [thousands euro] 27,608 5,671 33,279 25,400 5,300 30,700 36,700 5,700 42,400
Training costs per employee 426 234 374 389 185 329 552 192 444

Internal communication

Internal communication201420132012
Web TV: total accesses* 600,021 637,161 933,954
"House organ": total online accesses** 694,818 590,444 -

* The average daily individual accesses to the Bank’s Intranet in 2014 amounted to 64,733.
** Since 2013 the House Organ is online only. The average number of copies produced/printed in 2012 amounted to 10,000.

Working environment 201420132012
ItalyAbroadItalyAbroadItalyAbroad
Analysis of environment (% participating in selected sample) 51 51 57 40.4 60.5 -
Index of employee satisfaction [%] 67 78 43.8 73.5 53.1 -
Change in employee satisfaction index from theprevious period 23 4.5 -9.3 -1.3 -11.3 -
Number of environment analyses [n.] 1 1 1 1 2 -
Number of internal communication events [n.] 110 165 143 201 137 175
Number of focus groups [n.] 31 7 49 19 35 9
Participants in focus groups [n.] 330 763 543 2,617 362 2,942

Union leave and disputes

Union leave 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Percentage of employees belonging to a union [%] 76.3 35.8 65.3 76.1 31.4 62.6 76.2 31.1 62.4
Days absent due to union activities (all leave granted to union organisers) [n.] 75,257 570 75,827 80,493 703 81,196 84,700 720 85,420
Days absent due to meetings/strikes (even if notunion organisers) [n.] 19,132 117 19,249 44,600 197 44,797 53,798 288 54,086
Days absent due to strikes [n.] 10,791 0 10,791 36,229 0 36,229 36,632 0 36,632
Days absent due to meetings [n.] 8,342 117 8,459 8,371 197 8,568 17,166 288 17,454

The industry National Collective Contract covers all Group employees in Italy.

Disciplinary measures against employees 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Written censure and verbal or written reprimand 312 325 637 335 440 775 239 673 912
Reduction in remuneration 6 138 144 0 94 94 0 396 396
Suspension from work with subtraction of remuneration (from one to ten days) 229 1 230 256 2 258 218 1 219
Justified dismissal 34 229 263 36 235 271 39 221 260
Disciplinary sanctions on employees for corruption 0 0 0 0 0 0 0 1 1
Dismissals for corruption 0 1 1 0 1 1 0 3 3

In Italy, in cases of significant company restructuring, collective bargaining provides for timely information and prior consultation with employee representatives under a procedure lasting a total of 45 days and, for restructuring at a Group level, the period is extended to 50 days.

Court cases involving employees 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Termination of employment 32 119 151 40 145 185 34 187 221
Establishment and development of work relations 92 6 98 96 12 108 109 10 119
Duties and qualifications 32 43 75 40 38 78 58 35 93
Welfare and assistance 5 3 8 11 2 13 8 3 11
Economic treatment 168 26 194 131 24 155 128 29 157
Anti-union behaviour 1 1 2 3 0 3 12 0 12
Active (undertaken by the Bank against employees) 5 97 102 11 94 105 15 106 121
Mobbing lawsuits 0 0 0 0 0 0 0 0 0
Other 27 53 80 25 62 87 34 42 76
Requests received from the Provincial Employment Office 53 - 53 51 - 51 56 - 56

Corporate welfare, health and safety

Contributions for employees
[thousands euro] 		201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Insurance and accident policies 6,883 1899 8,782 4,388 1,702 6,090 6,865 700 7,565
Loyalty bonus 17,813 209 18,022 13,203 233 13,437 16,993 202 17,196
Contributions for children/students 2,892 88 2,981 2,929 78 3,007 4,456 142 4,598
Cultural and recreational activities 2,938 1,132 4,070 3,003 1,196 4,199 3,021 1,580 4,601
Grants for disabled children 1,789 26 1,815 1,783 17 1,800 1,819 25 1,844

Medical benefits 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Healthcare policies [thousands of euro] 70,396 3,181 73,577 73,905 2,910 76,815 89,207 2,796 92,003
Medical benefits: beneficiaries 61,962 7,631 69,593 70,867 8,189 79,056 67,837 8,136 75,973
Supplementary retirement benefits [thousands of euro] 121,043 4,393 125,436 126,390 4,675 131,064 132,101 4,770 136,871
Supplementary retirement benefits: beneficiaries 62,076 6,139 68,215 62,387 6,493 68,880 68,154 6,152 74,306

Credit facilities for employees 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Mortgages [n.] 2,765 817 3,582 2,952 856 3,808 3,119 856 3,975
Total mortgages disbursed [thousands of euro] 402,070 44,194 446,264 441,901 38,517 480,418 457,456 34,027 491,483
Loans [n.] 8,074 4,196 12,270 6,177 3,797 9,974 6,870 4,567 11,437
Total loans disbursed [thousands of euro] 103,430 50,304 153,734 102,254 33,477 135,731 114,214 68,807 183,021

Credit facilities offered to all employees with a permanent employment contract, with the exception of subsidised loans, which were also offered to employees hired under apprenticeship contracts.

Parental leave20142013
Number of employees entitled to parental leave 63,947 64,394
  Men 31,648 31,906
  Women 32,299 32,488
Number of employees that took parental leave 4,067 3,490
  Men 235 111
  Women 3,832 3,379
Number of employees that returned to work after parental leave ended 2,893 2,515
  Men 207 107
  Women 2,686 2,408
Number of employees returned to work after parental leave ended that were still employed 12 months after their return to work 3,740 1,338
  Men 159 49
  Women 3,581 1,289

Indicator calculated starting from 2013.

Parental leave - Rates [%]20142013
ItalyItaly
Return to work rate after parental leave* 71.1 72.1
  Men 88.1 96.4
  Women 70.1 71.3

* Calculated as No. of employees that returned to work at the end of parental leave on the No. of employees that took parental leave.
Retention rate of employees that took paternal leave: the calculation method for this indicator is under review.

Absences by reason and gender - Days lost [n.] 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total absences 917,627 800,168 1,717,794 1,002,041 921,284 1,923,325 1,031,522 936,904 1,968,426
Illness 409,732 132,103 541,835 446,524 144,332 590,855 474,889 148,993 623,882
  Men 187,589 27,038 214,626 - - - - - -
  Women 222,144 105,066 327,209 - - - - - -
Accident 14,204 3,268 17,472 15,325 3,928 19,253 14,298 3,465 17,763
  Men 7,017 578 7,595 - - - - - -
  Women 7,188 2,690 9,878 - - - - - -
Child care 272,834 426,556 699,390 308,069 494,173 802,242 326,527 519,519 846,046
  Men 7,527 2,743 10,270 - - - - - -
  Women 265,307 423,813 689,120 - - - - - -
Personal and family reasons 101,901 211,914 313,814 108,028 244,439 352,467 47,382 223,058 270,440
  Men 35,048 167,968 203,015 - - - - - -
  Women 66,853 43,946 110,799 - - - - - -
Leave for public duties 7,935 227 8,162 9,571 225 9,796 10,607 677 11,284
  Men 5,785 95 5,880 - - - - - -
  Women 2,150 132 2,282 - - - - - -
Leave for blood donation and other leave 7,222 135 7,357 7,869 132 8,001 8,163 125 8,288
  Men 5,415 29 5,444 - - - - - -
  Women 1,807 106 1,913 - - - - - -
Disability 89,607 856 90,463 92,045 834 92,879 109,713 925 110,638
  Men 40,171 282 40,453 - - - - - -
  Women 49,436 574 50,010 - - - - - -
Other 14,192 25,109 39,301 14,611 33,222 47,832 39,942 40,143 80,085
  Men 8,139 5,942 14,080 - - - - - -
  Women 6,054 19,168 25,221 - - - - - -

The days lost are calculated on the basis of calendar working days.
Figures by gender were first recorded in 2014.

Absences by reason and gender [%] 201420132012
ItalyAbroadGroupItalyAbroadGROUPItalyAbroadGroup
Total 6.44 15.03 8.78 6.99 14.95 9.38 7.08 14.62 9.38
  Men 2.08 3.84 2.56 - - - - - -
  Women 4.36 11.19 6.22 - - - - - -
Illness 2.88 2.48 2.77 3.11 2.34 2.88 3.26 2.32 2.97
  Men 1.32 0.51 1.10 - - - - - -
  Women 1.56 1.97 1.67 - - - - - -
Accident 0.10 0.06 0.09 0.11 0.06 0.09 0.10 0.05 0.08
  Men 0.05 0.01 0.04 - - - - - -
  Women 0.05 0.05 0.05 - - - - - -
Child care 1.92 8.01 3.57 2.15 8.02 3.91 2.24 8.10 4.03
  Men 0.05 0.05 0.05 - - - - - -
  Women 1.86 7.96 3.52 - - - - - -
Personal and family reasons 0.72 3.98 1.60 0.75 3.97 1.72 0.33 3.48 1.29
  Men 0.25 3.16 1.04 - - - - - -
  Women 0.47 0.83 0.57 - - - - - -
Leave for public duties 0.06 00.00 0.04 0.07 00.00 0.05 0.07 0.01 0.05
  Men 0.04 00.00 0.03 - - - - - -
  Women 0.02 00.00 0.01 - - - - - -
Leave for blood donation 0.05 00.00 0.04 0.05 00.00 0.04 0.06 00.00 0.04
  Men 0.04 00.00 0.03 - - - - - -
  Women 0.01 00.00 0.01 - - - - - -
Disability 0.63 0.02 0.46 0.64 0.01 0.45 0.75 0.01 0.53
  Men 0.28 0.01 0.21 - - - - - -
  Women 0.35 0.01 0.26 - - - - - -
Other 0.10 0.47 0.20 0.10 0.54 0.23 0.27 0.63 0.38
  Men 0.06 0.11 0.07 - - - - - -
  Women 0.04 0.36 0.13 - - - - - -

Gender figures were first recorded in 2014.

Absenteeism and occupational diseases - Rates 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Absentee rate* 3.78 2.57 3.45 4.29 2.43 3.73 4.61 2.41 3.94
  Men 3.55 1.35 3.05 - - - - - -
  Women 4.01 3.35 3.81 - - - - - -
Occupational diseases rate** 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00

*The absentee rate is the percentage ratio between the number of days lost for illness accidents, public office, leave for blood donation and other leave, disability, meetings/strikes and theoretical working days. The rate by gender was first calculated in 2014.
** The professional disease rate is the total number of claims for professional diseases divided by the total number of hours worked. The calculation methods were modified in 2014 to ensure compliance with the GRI - G4 standard; the values relating to previous years were recalculated to enable comparison. The gender-related figures are not given as the value for the entire 3-year period was 0.

Injuries per year and by gender 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total injuries per year [n.] 775 103 878 812 155 967 905 137 1,042
  Men 321 17 338 - - - - - -
  Women 454 86 540 - - - - - -
Injury rate* 8.36 3.05 6.93 8.71 3.95 7.29 9.49 3.35 7.64
  Men 6.53 1.28 5.43 - - - - - -
  Women 10.44 4.19 8.38 - - - - - -
Days lost [n.] 14,204 3,268 17,472 15,325 3,928 19,253 14,298 3,465 17,763
  Men 7,017 578 7,595 - - - - - -
  Women 7,188 2,690 9,878 - - - - - -
Lost day rate** 0.14 0.08 0.13 0.15 0.09 0.13 0.14 0.07 0.12
  Men 0.13 0.04 0.11 - - - - - -
  Women 0.15 0.11 0.14 - - - - - -
Percentage of injuries over total no. employees [%] 1.2 0.4 1.0 1.2 0.6 1.0 1.4 0.5 1.1

*Injury rate = (total number of injuries during the year / total hours worked) x 1,000,000. For ease of comprehension this indicator was calculated using a multiplication factor of 1,000,000 (hours worked).
** Lost day rate = (number days lost/ total working hours x 1,000. For ease of comprehension this indicator was calculated using a multiplication factor of 1,000 (working hours). Lost days include injuries requiring first aid.

Figures by gendere were first recorded as of 2014. The calculation methods were modified in 2014 to ensure compliance with the GRI - G4 standard; the values relating to previous years were recalculated to enable comparison.

Injuries in the workplace and while travelling to/from work 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Injuries in the workplace [n.] 191 26 217 211 24 235 225 36 261
Injury rate in the workplace* 2.06 0.77 1.71 2.26 0.61 1.77 2.36 0.88 1.91
Injuries in the workplace - men [n.] 72 4 76 - - - - - -
Injury rate in the workplace - men 1.46 0.3 1.22 - - - - - -
Injuries in the workplace - women [n.] 119 22 141 - - - - - -
Injury rate in the workplace - women 2.74 1.07 2.19 - - - - - -
Injuries while travelling [n.] 584 77 661 601 131 732 680 101 781
Injury rate while travelling** 6.30 2.28 5.22 6.44 3.34 5.52 7.13 2.47 5.72
Injuries while travelling - men [n.] 249 13 262 - - - - - -
Injury rate while travelling - men 5.06 0.98 4.21 - - - - - -
Injuries while travelling - women [n.] 335 64 399 - - - - - -
Injury rate while travelling - women 7.70 3.12 6.19 - - - - - -

*Workplace injury rate = (total number of accidents during the year / total hours worked) x 1.000.000. For ease of comprehension this indicator was calculated using a multiplication factor of 1.000.000 (hours worked).
**Injury rate while travelling = (total number of accidents while travelling during the year / total hours worked) x 1.000.000. For ease of comprehension this indicator was calculated using a multiplication factor of 1.000.000 (hours worked).

Figures by gendere were recorded as of 2014. The calculation methods were modified in 2014 to ensure compliance with the GRI - G4 standard; the values relating to previous years were recalculated to enable comparison.

Injuries by type 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Total injuries 775 103 878 812 155 967 905 137 1,042
Injuries while driving 363 19 382 344 29 373 410 24 434
Falls/slips 278 43 321 285 80 365 316 58 374
Robberies 8 5 13 20 8 28 30 9 39
Other 126 36 162 163 38 201 149 46 195

Health and safety 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
No. of claims filed due to occupational diseases 3 0 3 7 0 7 4 0 4
No. of serious/very serious injuries 115 19 134 103 15 118 152 8 160
No. of serious/very serious injuries with final judgement 0 7 7 0 1 1 0 1 1
Deaths in the workplace with final judgement 0 0 0 0 0 0 0 0 0

The gender-related figures regarding deaths in the workplace were first recorded as of 2014; no figure is given as the value is 0.

Robberies 201420132012
ItalyAbroadGroupItalyAbroadGroupItalyAbroadGroup
Robberies 60 12 72 105 24 129 123 17 140
Robberies per 100 branches 1.5 1.1 1.4 2.5 1.7 2.3 2.6 1.2 2.2