*All figures referring to the Italian banking system are taken from: ABI (2014) “Rapporto 2014 sul mercato del lavoro nell'industria finanziaria”, Bancaria Editrice.
Staff breakdown
The people of the Intesa Sanpaolo Group | 2014 |
Breakdown of employees by country | Men | Women |
Italy |
64,733 |
32,128 |
32,605 |
Switzerland |
22 |
14 |
8 |
Luxembourg |
198 |
124 |
74 |
Ireland |
25 |
15 |
10 |
Egypt |
5,151 |
4,220 |
931 |
Albania |
565 |
196 |
369 |
Croatia |
3,999 |
1,064 |
2,935 |
Romania |
777 |
203 |
574 |
Bosnia and Herzegovina |
516 |
208 |
308 |
Serbia |
3,042 |
903 |
2,139 |
Slovenia |
765 |
191 |
574 |
Hungary |
2,921 |
821 |
2,100 |
Slovakia |
4,410 |
1,088 |
3,322 |
Russian Federation |
1,808 |
430 |
1,378 |
Breakdown of employees by gender

Women employed in the Italian banking system represent 44% of total employees, compared to 56% of men.
The Intesa Sanpaolo data show an even distribution.
Employees by type of contract and gender [n.] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Permanent contracts |
64,360 |
21,989 |
86,349 |
64,294 |
25,538 |
89,832 |
65,023 |
26,598 |
91,621 |
Men |
31,978 |
8,453 |
40,431 |
32,074 |
9,353 |
41,427 |
32,648 |
9,763 |
42,411 |
Women |
32,382 |
13,536 |
45,918 |
32,220 |
16,185 |
48,405 |
32,375 |
16,835 |
49,210 |
Non-permanent contracts |
44 |
2,173 |
2,217 |
42 |
2,416 |
2,458 |
76 |
2,465 |
2,541 |
Men |
23 |
1,008 |
1,031 |
20 |
922 |
942 |
38 |
981 |
1,019 |
Women |
21 |
1,165 |
1,186 |
22 |
1,494 |
1,516 |
38 |
1,484 |
1,522 |
Apprenticeship |
257 |
35 |
292 |
422 |
55 |
477 |
624 |
64 |
688 |
Men |
103 |
15 |
118 |
162 |
22 |
184 |
233 |
29 |
262 |
Women |
154 |
20 |
174 |
260 |
33 |
293 |
391 |
35 |
426 |
New recruits |
0 |
2 |
2 |
4 |
7 |
11 |
19 |
11 |
30 |
Men |
0 |
1 |
1 |
2 |
3 |
5 |
5 |
4 |
9 |
Women |
0 |
1 |
1 |
2 |
4 |
6 |
14 |
7 |
21 |
Contratto per l’occupazione (special contract for safeguarding employment) - apprentices |
17 |
- |
17 |
275 |
- |
275 |
363 |
- |
363 |
Men |
2 |
- |
2 |
99 |
- |
99 |
129 |
- |
129 |
Women |
15 |
- |
15 |
176 |
- |
176 |
234 |
- |
234 |
Contratto per l’occupazione (special contract for safeguarding employment) - permanent |
55 |
- |
55 |
159 |
- |
159 |
159 |
- |
159 |
Men |
22 |
- |
22 |
54 |
- |
54 |
54 |
- |
54 |
Women |
33 |
- |
33 |
105 |
- |
105 |
105 |
- |
105 |
The Contratto per l’occupazione (special contract for safeguarding employment) is an exclusively Italian form of contract.
Employees by type of contract and gender [%] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Permanent contracts |
99.42 |
90.87 |
97.1 |
98.62 |
91.16 |
96.37 |
98.13 |
91.28 |
96.04 |
Men |
49.4 |
34.93 |
45.46 |
49.2 |
33.38 |
44.44 |
49.27 |
33.51 |
44.46 |
Women |
50.02 |
55.94 |
51.63 |
49.42 |
57.77 |
51.93 |
48.86 |
57.78 |
51.58 |
Non-permanent contracts |
0.07 |
8.98 |
2.49 |
0.06 |
8.62 |
2.64 |
0.11 |
8.46 |
2.66 |
Men |
0.04 |
4.17 |
1.16 |
0.03 |
3.29 |
1.01 |
0.06 |
3.37 |
1.07 |
Women |
0.03 |
4.81 |
1.33 |
0.03 |
5.33 |
1.63 |
0.06 |
5.09 |
1.6 |
Apprenticeship |
0.4 |
0.14 |
0.33 |
0.65 |
0.2 |
0.51 |
0.94 |
0.22 |
0.72 |
Men |
0.16 |
0.06 |
0.13 |
0.25 |
0.08 |
0.2 |
0.35 |
0.1 |
0.27 |
Women |
0.24 |
0.08 |
0.2 |
0.4 |
0.12 |
0.31 |
0.59 |
0.12 |
0.45 |
New recruits |
0 |
0.01 |
0 |
0.01 |
0.02 |
0.01 |
0.03 |
0.04 |
0.03 |
Men |
0 |
0 |
0 |
0 |
0.01 |
0.01 |
0.01 |
0.01 |
0.01 |
Women |
0 |
0 |
0 |
0 |
0.01 |
0.01 |
0.02 |
0.02 |
0.02 |
Contratto per l’occupazione (special contract for safeguarding employment) - apprentices |
0.03 |
- |
0.02 |
0.42 |
- |
0.3 |
0.55 |
- |
0.38 |
Men |
0 |
- |
0 |
0.15 |
- |
0.11 |
0.19 |
- |
0.14 |
Women |
0.02 |
- |
0.02 |
0.27 |
- |
0.19 |
0.35 |
- |
0.25 |
Contratto per l’occupazione (special contract for safeguarding employment) - permanent |
0.08 |
- |
0.06 |
0.24 |
- |
0.17 |
0.24 |
- |
0.17 |
Men |
0.03 |
- |
0.02 |
0.08 |
- |
0.06 |
0.08 |
- |
0.06 |
Women |
0.05 |
- |
0.04 |
0.16 |
- |
0.11 |
0.16 |
- |
0.11 |
The Italian Industry figures for bank employees are the following: permanent contracts (98.4%), non-permanent (0.54%), apprenticeships (1.0%) and new recruits (0.04%).
The Contratto per l’occupazione (special contract for safeguarding employment) is an exclusively Italian form of contract.
Non-standard employment contracts and work placements | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Supply contracts |
0 |
95 |
95 |
0 |
57 |
57 |
105 |
72 |
177 |
Men |
0 |
50 |
50 |
0 |
29 |
29 |
55 |
29 |
84 |
Women |
0 |
45 |
45 |
0 |
28 |
28 |
50 |
43 |
93 |
Temporary work contracts |
28 |
0 |
28 |
26 |
135 |
161 |
33 |
135 |
168 |
Men |
22 |
0 |
22 |
23 |
4 |
27 |
26 |
6 |
32 |
Women |
6 |
0 |
6 |
3 |
131 |
134 |
7 |
129 |
136 |
Work placements |
57 |
94 |
151 |
46 |
122 |
168 |
49 |
112 |
161 |
Men |
34 |
23 |
57 |
27 |
23 |
50 |
26 |
26 |
52 |
Women |
23 |
71 |
94 |
19 |
99 |
118 |
23 |
86 |
109 |
Financial advisors | 2014 |
Italy |
Financial advisors |
5,044 |
Men |
4,231 |
Women |
813 |
Overall workforce | 2014 |
Italy | Abroad | Group |
Overall workforce |
69,862 |
24,388 |
94,250 |
Includes employees and supervised workers (with various contract types).
Employees by category and gender [%] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Senior Managers |
1.5 |
2.1 |
1.6 |
1.5 |
2.1 |
1.7 |
1.6 |
2.2 |
1.8 |
Men |
1.3 |
1.3 |
1.3 |
1.3 |
1.3 |
1.3 |
1.4 |
1.4 |
1.4 |
Women |
0.2 |
0.8 |
0.4 |
0.2 |
0.8 |
0.4 |
0.2 |
0.8 |
0.4 |
Middle and Junior Managers |
42.3 |
24.5 |
37.4 |
42.2 |
22.4 |
36.2 |
42.1 |
21.9 |
35.9 |
Men |
25.6 |
15.1 |
22.7 |
25.5 |
13.7 |
22 |
25.5 |
13.4 |
21.8 |
Women |
16.7 |
9.4 |
14.7 |
16.7 |
8.7 |
14.3 |
16.6 |
8.5 |
14.1 |
Clerical Staff |
56.2 |
73.4 |
60.9 |
56.4 |
75.5 |
62.1 |
56.3 |
75.9 |
62.3 |
Men |
22.8 |
22.7 |
22.8 |
22.9 |
21.7 |
22.6 |
23.1 |
22.2 |
22.8 |
Women |
33.4 |
50.7 |
38.1 |
33.4 |
53.8 |
39.5 |
33.2 |
53.7 |
39.5 |
The Italian Industry figures for bank employees are the following: senion managers (2,3%), middle and junior managers (40,5%) and clerical staff (57,2%).
Part-time employees by gender | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Part-time employees/total employees (%) |
14.6 |
0.7 |
10.8 |
13.6 |
0.6 |
9.7 |
12.3 |
0.6 |
8.7 |
Breakdown of part-time employees by gender [n.] |
9,420 |
167 |
9,587 |
8,855 |
169 |
9,024 |
8,124 |
187 |
8,311 |
Men [n.] |
547 |
18 |
565 |
458 |
18 |
476 |
356 |
16 |
372 |
Women [n.] |
8,873 |
149 |
9,022 |
8,397 |
151 |
8,548 |
7,768 |
171 |
7,939 |
In Italy part-time employees reach 14.6%, four points above the Italian banking industry figure (10.3%).
Part-time employees by gender [%]

Women represent 95% of all part-time workers in Italy.
Average age of employees | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Average age of employees |
46.1 |
40.8 |
44.7 |
45.3 |
39.7 |
43.6 |
44.5 |
39.1 |
42.9 |
Men |
47.8 |
43 |
46.7 |
47 |
42.3 |
45.8 |
46.2 |
41.5 |
45.1 |
Women |
44.5 |
39.3 |
42.9 |
43.6 |
38.1 |
41.7 |
42.8 |
37.6 |
40.9 |
Senior Managers |
52.1 |
44.4 |
49.4 |
51.4 |
43.9 |
48.6 |
51 |
43.2 |
48 |
Middle and Junior Managers |
49.3 |
45.9 |
48.7 |
48.5 |
45.1 |
47.8 |
47.7 |
44.7 |
47.2 |
Clerical Staff |
43.6 |
38.9 |
42.1 |
42.7 |
38 |
41 |
41.9 |
37.3 |
40.2 |
Intesa Sanpaolo and the Italian Industry figures for the major banks are comparable: average age of employees (45.1), men (46.5), women (43.3), senior managers (51.6), middle and junior managers (48.4) and clerical staff (42.2).
International banks: senior managers hired in the local community | 2014 |
No. first line managers | No. first line managers hired in the local community | First line managers hired in the local community/first line managers [%] |
Egypt |
11 |
6 |
54.5 |
Albania |
12 |
10 |
83.3 |
Croatia |
11 |
10 |
90.9 |
Romania |
11 |
7 |
63.6 |
Bosnia and Herzegovina |
10 |
9 |
90 |
Serbia |
11 |
10 |
90.9 |
Slovenia |
11 |
7 |
63.6 |
Hungary |
14 |
10 |
71.4 |
Slovakia |
14 |
12 |
85.7 |
Russian Federation |
8 |
7 |
87.5 |
Employees by level of education and gender [%] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
University graduates |
32.6 |
63.7 |
41.1 |
32.2 |
66.4 |
42.5 |
31.3 |
65.8 |
41.8 |
Men |
15.9 |
27.3 |
19 |
15.7 |
25.3 |
18.6 |
15.3 |
25.7 |
18.5 |
Women |
16.8 |
36.4 |
22.1 |
16.5 |
41 |
23.9 |
16 |
40.1 |
23.4 |
High school graduates |
59.9 |
30.2 |
51.8 |
60.2 |
28 |
50.5 |
60.6 |
28.7 |
50.9 |
Men |
28.8 |
8 |
23.1 |
29 |
7.8 |
22.6 |
29.3 |
7.7 |
22.7 |
Women |
31.1 |
22.2 |
28.7 |
31.3 |
20.2 |
27.9 |
31.3 |
21 |
28.1 |
Other |
7.4 |
6.1 |
7.1 |
7.6 |
5.6 |
7 |
8.1 |
5.6 |
7.3 |
Men |
5 |
3.8 |
4.7 |
5.1 |
3.7 |
4.6 |
5.4 |
3.6 |
4.8 |
Women |
2.5 |
2.2 |
2.4 |
2.5 |
2 |
2.3 |
2.7 |
1.9 |
2.5 |
Intesa Sanpaolo and the Italian Industry figures for academic qualifications in the major banks are comparable: university graduates (35.7%), high school graduates (57.3%), other (7.0%).
Average employee seniority [years] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Total average seniority |
20.5 |
13.2 |
18.5 |
19.6 |
12 |
17.3 |
18.9 |
11.2 |
16.6 |
Men |
21.5 |
15.4 |
20.1 |
20.6 |
14.5 |
19.2 |
20 |
13.5 |
18.4 |
Women |
19.5 |
11.8 |
17.1 |
18.7 |
10.5 |
15.8 |
17.9 |
9.8 |
15 |
Senior managers |
20 |
11.8 |
17.1 |
19.2 |
11.8 |
16.5 |
18.9 |
10.6 |
15.8 |
Middle and junior managers |
23.8 |
18.6 |
22.9 |
23 |
17.8 |
22.1 |
22.4 |
17.1 |
21.4 |
Clerical staff |
17.9 |
11.4 |
15.8 |
17.1 |
10.2 |
14.6 |
16.4 |
9.5 |
13.8 |
Employees belonging to protected categories [%] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Disabled |
4.6 |
1 |
3.6 |
4.5 |
1.2 |
3.5 |
4.4 |
1.2 |
3.4 |
Men |
2.8 |
0.6 |
2.2 |
- |
- |
- |
- |
- |
- |
Women |
1.8 |
0.5 |
1.4 |
- |
- |
- |
- |
- |
- |
Protected categories |
1.6 |
0.1 |
1.2 |
1.6 |
0.6 |
1.3 |
1.7 |
0.5 |
1.3 |
Men |
0.9 |
0 |
0.7 |
- |
- |
- |
- |
- |
- |
Women |
0.7 |
0.1 |
0.5 |
- |
- |
- |
- |
- |
- |
Figures by gender were first recorded in 2014.
Breakdown of employees by age group [%] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
<=30 |
4.2 |
17.1 |
7.7 |
5.5 |
21.8 |
10.4 |
7.1 |
24.5 |
12.5 |
Men |
1.7 |
5.3 |
2.7 |
- |
- |
- |
- |
- |
- |
Women |
2.5 |
11.8 |
5 |
- |
- |
- |
- |
- |
- |
31-50 |
60 |
61.3 |
60.3 |
62.3 |
59.2 |
61.4 |
63.6 |
58.2 |
61.9 |
Men |
26.1 |
21.8 |
24.9 |
- |
- |
- |
- |
- |
- |
Women |
33.9 |
39.5 |
35.4 |
- |
- |
- |
- |
- |
- |
>50 |
35.9 |
21.6 |
32 |
32.2 |
19 |
28.2 |
29.3 |
17.3 |
25.6 |
Men |
21.8 |
12 |
19.2 |
- |
- |
- |
- |
- |
- |
Women |
14 |
9.6 |
12.8 |
- |
- |
- |
- |
- |
- |
The Italian Industry figures for the percentage breakdown of bank employees by age group are: <=30 (6.0%), 31-50 (61.1%) e >50 (32.9%).
Figures by gender were first recorded in 2014.
Recruitments by gender and age group | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Total |
477 |
2,209 |
2,686 |
346 |
2,400 |
2,746 |
467 |
2,512 |
2,979 |
Men |
281 |
794 |
1,075 |
214 |
741 |
955 |
251 |
858 |
1,109 |
Women |
196 |
1,415 |
1,611 |
132 |
1,659 |
1,791 |
216 |
1,654 |
1,870 |
<=30 |
256 |
1,351 |
1,607 |
174 |
1,576 |
1,750 |
232 |
1,671 |
1,903 |
31-50 |
206 |
812 |
1,018 |
159 |
769 |
928 |
219 |
802 |
1,021 |
>50 |
15 |
46 |
61 |
13 |
55 |
68 |
16 |
39 |
55 |
Recruitments by gender and age group [%] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Total |
0.7 |
9.1 |
3 |
0.5 |
8.6 |
2.9 |
0.7 |
8.6 |
3.1 |
Men |
0.9 |
8.4 |
2.6 |
0.7 |
7.2 |
2.2 |
1 |
8 |
2.5 |
Women |
0.6 |
10 |
3.4 |
0.4 |
9.4 |
3.5 |
0.7 |
9 |
3.6 |
<=30 |
9.5 |
33 |
24 |
4.9 |
25.8 |
18 |
4.9 |
23.4 |
16 |
31-50 |
0.5 |
5.5 |
1.9 |
0.4 |
4.6 |
1.6 |
0.5 |
4.7 |
1.7 |
>50 |
0.1 |
0.9 |
0.2 |
0.1 |
1 |
0.3 |
0.1 |
0.8 |
0.2 |
Terminations by gender and age group [n.] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Totale |
979 |
2,537 |
3,516 |
1,504 |
3,443 |
4,947 |
3,212 |
3,717 |
6,929 |
Uomini |
592 |
931 |
1,523 |
955 |
1,184 |
2,139 |
2,137 |
1,164 |
3,301 |
Donne |
387 |
1,606 |
1,993 |
549 |
2,259 |
2,808 |
1,075 |
2,553 |
3,628 |
<=30 |
87 |
840 |
927 |
92 |
1,413 |
1,505 |
198 |
1,884 |
2,082 |
31-50 |
358 |
1,170 |
1,528 |
297 |
1,583 |
1,880 |
310 |
1,391 |
1,701 |
>50 |
534 |
527 |
1,061 |
1,115 |
447 |
1,562 |
2,704 |
442 |
3,146 |
Termination rate by gender and age group [%] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Total |
1.5 |
10.5 |
4 |
2.3 |
12.3 |
5.3 |
4.8 |
12.8 |
7.3 |
Men |
1.8 |
9.8 |
3.7 |
2.9 |
11.5 |
5 |
6.5 |
10.8 |
7.5 |
Women |
1.2 |
11 |
4.2 |
1.7 |
12.8 |
5.6 |
3.2 |
13.9 |
7 |
<=30 |
3.2 |
20 |
14 |
2.6 |
23.2 |
16 |
4.2 |
26.3 |
17.5 |
31-50 |
0.9 |
7.9 |
2.8 |
0.7 |
9.5 |
3.3 |
0.7 |
8 |
2.9 |
>50 |
2.3 |
10.1 |
3.7 |
5.3 |
8.4 |
5.9 |
13.9 |
8.8 |
12.9 |
Terminations by reason [n.] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Employment terminations during the year |
979 |
2,537 |
3,516 |
1,504 |
3,443 |
4,947 |
3,212 |
3,717 |
6,929 |
Terminations due to resignation |
405 |
662 |
1,067 |
310 |
1,372 |
1,682 |
314 |
1,484 |
1,798 |
Terminations due to retirement |
9 |
218 |
227 |
8 |
158 |
166 |
10 |
162 |
172 |
Terminations due to exit incentives |
385 |
0 |
385 |
991 |
0 |
991 |
2,564 |
0 |
2,564 |
Other terminations - with financial incentives |
13 |
306 |
319 |
15 |
277 |
292 |
15 |
210 |
225 |
Other terminations - without financial incentives |
135 |
1,167 |
1,302 |
136 |
1,425 |
1,561 |
142 |
1,669 |
1,811 |
Terminations due to contract expiry |
30 |
184 |
214 |
42 |
211 |
253 |
161 |
192 |
353 |
Termination of Contratto per l’occupazione (special contract for safeguarding employment) - apprentices |
2 |
- |
2 |
2 |
- |
2 |
6 |
- |
6 |
Termination of Contratto per l’occupazione (special contract for safeguarding employment) - permanent contract |
0 |
- |
0 |
0 |
- |
0 |
0 |
- |
0 |
The Contratto per l’occupazione (special contract for safeguarding employment) is an exclusively Italian form of contract.
Turnover by gender and age group | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Total |
-502 |
-328 |
-830 |
-1,158 |
-1,043 |
-2,201 |
-2,745 |
-1,205 |
-3,950 |
Men |
-311 |
-137 |
-448 |
-741 |
-443 |
-1,184 |
-1,886 |
-306 |
-2,192 |
Women |
-191 |
-191 |
-382 |
-417 |
-600 |
-1,017 |
-859 |
-899 |
-1,758 |
<=30 |
169 |
511 |
680 |
82 |
163 |
245 |
34 |
-213 |
-179 |
31-50 |
-152 |
-358 |
-510 |
-138 |
-814 |
-952 |
-91 |
-589 |
-680 |
>50 |
-519 |
-481 |
-1,000 |
-1,102 |
-392 |
-1,494 |
-2,688 |
-403 |
-3,091 |
Turnover rate by gender and age group [%] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Total |
-0.8 |
-1.3 |
-0.9 |
-1.7 |
-3.6 |
-2.3 |
-4 |
-4 |
-4 |
Men |
-1 |
-1.4 |
-1.1 |
-2.2 |
-4.1 |
-2.7 |
-5.4 |
-2.8 |
-4.8 |
Women |
-0.6 |
-1.3 |
-0.8 |
-1.3 |
-3.3 |
-2 |
-2.5 |
-4.7 |
-3.3 |
<=30 |
6.7 |
14.1 |
11 |
2.3 |
2.7 |
2.6 |
0.7 |
-2.9 |
-1.5 |
31-50 |
-0.4 |
-2.4 |
-0.9 |
-0.3 |
-4.7 |
-1.6 |
-0.2 |
-3.4 |
-1.1 |
>50 |
-2.2 |
-8.4 |
-3.4 |
-5 |
-6.9 |
-5.4 |
-12.2 |
-7.4 |
-11.2 |
Employees' enhancement
Number of promotions by gender | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Total |
3,658 |
1,396 |
5,054 |
949 |
1,655 |
2,604 |
4,765 |
2,222 |
6,987 |
Men |
1,448 |
760 |
2,208 |
588 |
783 |
1,371 |
1,843 |
1,082 |
2,925 |
Women |
2,210 |
636 |
2,846 |
361 |
872 |
1,233 |
2,922 |
1,140 |
4,062 |
Employees promoted [%] |
6 |
6 |
6 |
1 |
6 |
3 |
7 |
8 |
7 |
Basic average gross salary by category andgender [thousands euro] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Senior Managers |
139 |
66.5 |
115.4 |
138.8 |
61.1 |
109.3 |
139.3 |
59.1 |
108.3 |
Men |
142.7 |
74.3 |
124.7 |
141.8 |
68.1 |
118.8 |
141.7 |
64.8 |
116.8 |
Women |
115.6 |
52.8 |
80.3 |
120.7 |
48.8 |
77 |
125 |
48.4 |
78.2 |
Middle and Junior Managers |
52.7 |
22.9 |
47.5 |
52.4 |
22.2 |
46.8 |
52.4 |
22 |
46.7 |
Men |
55.6 |
22.9 |
49.6 |
55.1 |
21.4 |
48.8 |
55.1 |
21.7 |
48.8 |
Women |
48.5 |
23 |
44.2 |
48.3 |
23.5 |
43.9 |
48.4 |
22.3 |
43.6 |
Clerical staff |
34 |
12.4 |
27 |
33.8 |
11.7 |
25.9 |
33.9 |
11.3 |
25.4 |
Men |
35.8 |
13.4 |
29.6 |
35.5 |
12.8 |
28.8 |
35.6 |
12.8 |
28.7 |
Women |
32.9 |
11.9 |
25.4 |
32.6 |
11.2 |
24.2 |
32.8 |
10.7 |
23.5 |
Within the Group, the minimum remuneration applied for new recruits is that laid down by the national collective bargaining agreement (CCNL) for the various personnel categories.
Abroad, the minimum remuneration is linked to the particular country's own regulations, as well as to the relative cost of living.
Basic pay levels for female staff are not different, in comparable grade or seniority terms, from those of male staff.
Remuneration by category and gender* [thousands euro] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Male Senior Managers |
156.8 |
79 |
136.4 |
178.7 |
79.4 |
147.6 |
167.7 |
76.1 |
138.1 |
Female Senior Managers |
123.7 |
56.4 |
85.9 |
146.6 |
56.4 |
91.7 |
144.6 |
57.6 |
91.4 |
Male Middle and Junior Managers |
55.6 |
24.7 |
49.9 |
57.9 |
23.4 |
51.4 |
57.6 |
23.5 |
51.1 |
Female Middle and Junior Managers |
48.5 |
24.7 |
44.5 |
50.1 |
25.3 |
45.7 |
50.2 |
23.9 |
45.3 |
Male clerical staff |
35.8 |
14.4 |
29.9 |
36 |
13.7 |
29.5 |
36.2 |
13.7 |
29.4 |
Female clerical staff |
32.9 |
13.2 |
25.8 |
33.1 |
12.2 |
24.9 |
33.3 |
11.4 |
24.2 |
Average annual remuneration of all employees |
43.8 |
17.5 |
36.7 |
45 |
16.6 |
36.7 |
45 |
15.8 |
36 |
* Includes the basic gross average remuneration and the variable component.
Salary comparison women/men | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Basic salary comparison: Senior Managers - women vs. men |
0.8 |
0.7 |
0.6 |
0.9 |
0.7 |
0.6 |
0.9 |
0.7 |
0.7 |
Basic salary comparison: Middle Managers - women vs. men |
0.9 |
1 |
0.9 |
0.9 |
1.1 |
0.9 |
0.9 |
1 |
0.9 |
Basic salary comparison: Clerical staff - women vs. men |
0.9 |
0.9 |
0.9 |
0.9 |
0.9 |
0.8 |
0.9 |
0.8 |
0.8 |
Remuneration comparison: Senior Managers - women vs. men |
0.8 |
0.7 |
0.6 |
0.8 |
0.7 |
0.6 |
0.9 |
0.8 |
0.7 |
Remuneration comparison: Middle Managers - women vs. men |
0.9 |
1 |
0.9 |
0.9 |
1.1 |
0.9 |
0.9 |
1 |
0.9 |
Remuneration comparison: Clerical staff - women vs. men |
0.9 |
0.9 |
0.9 |
0.9 |
0.9 |
0.8 |
0.9 |
0.8 |
0.8 |
The basic salary is annual, before tax. Remuneration is salary plus any bonus/award system.
Performance appraisal | Abroad |
2014 | 2013 | 2012 |
Employees subject to the annual performance appraisal [%] |
92.1 |
72.1 |
79.3 |
Men |
97.7 |
85.4 |
- |
Women |
88.6 |
64.4 |
- |
Employees subject to the annual performance appraisal [n.] |
22,296 |
20,200 |
23,094 |
Men |
9,255 |
8,794 |
- |
Women |
13,041 |
11,406 |
- |
In Italy all employees are subject to the performace appraisal. In 2012, in the International Subsidiary Banks figures were not recorded by gender.
Breakdown of branch employees by category and gender [%] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Managers |
9.9 |
9.9 |
9.9 |
10.5 |
10.3 |
10.5 |
11.6 |
10.1 |
11.1 |
Men |
6.9 |
4.1 |
6.2 |
7.3 |
4.4 |
6.5 |
8.1 |
4.3 |
7 |
Women |
3 |
5.8 |
3.7 |
3.2 |
5.9 |
3.9 |
3.5 |
5.8 |
4.1 |
Family bankers |
64.3 |
48.5 |
60.6 |
62.1 |
53.3 |
59.7 |
60.9 |
49.8 |
57.8 |
Men |
24.3 |
14 |
21.9 |
23.6 |
12.4 |
20.6 |
23.2 |
11.8 |
20 |
Women |
40 |
34.4 |
38.7 |
38.4 |
40.9 |
39.1 |
37.8 |
38 |
37.8 |
Other |
25.8 |
41.6 |
29.5 |
27.4 |
36.4 |
29.8 |
27.5 |
40.1 |
31 |
Men |
12.7 |
14.1 |
13 |
13.1 |
11.4 |
12.7 |
13.3 |
12 |
12.9 |
Women |
13.1 |
27.5 |
16.5 |
14.3 |
25 |
17.2 |
14.2 |
28.1 |
18.1 |
Training
Training by content [%] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Managerial |
12.6 |
9.6 |
12.1 |
8.1 |
11 |
8.6 |
10.7 |
13.9 |
11.4 |
Commercial |
6.4 |
14.3 |
7.8 |
4.1 |
16.4 |
6.6 |
5.1 |
26.9 |
9.7 |
Operative |
11.8 |
22.7 |
13.7 |
11.3 |
23.9 |
13.8 |
13.7 |
18.3 |
14.7 |
Credit |
9.2 |
10.3 |
9.4 |
9 |
10.2 |
9.2 |
5.4 |
9.1 |
6.1 |
Finance |
31.9 |
5.7 |
27.2 |
37.4 |
4.4 |
30.8 |
35 |
3.3 |
28.3 |
Abroad |
0.2 |
0.1 |
0.2 |
1 |
0.3 |
0.8 |
0.3 |
0.2 |
0.3 |
Computer |
0.8 |
6.7 |
1.9 |
3 |
10.1 |
4.4 |
1.1 |
7.1 |
2.4 |
Specialist |
23.7 |
25.4 |
24 |
22.4 |
19 |
21.7 |
24.8 |
14.1 |
22.5 |
Linguistic |
3.5 |
5.2 |
3.8 |
3.8 |
4.6 |
4 |
3.9 |
7 |
4.5 |
Subsidies and benefits received related to employess [thousands euro] | 2014 | 2013 | 2012 |
Italy | Abroad* | Group | Italy | Abroad* | Group | Italy | Abroad* | Group |
Total subsidies and benefits received related toemployess |
6,100 |
1,154 |
7,254 |
13,257 |
2,051 |
15,309 |
20,591 |
2,253 |
22,844 |
Funded training (Italy only) |
5,768 |
0 |
5,768 |
12,917 |
0 |
12,917 |
12,967 |
0 |
12,967 |
Other |
332 |
1,154 |
1,486 |
341 |
2,051 |
2,392 |
7,624 |
2,253 |
9,877 |
*Refers only to Banca Intesa Russia.
In Italy Intesa Sanpaolo participates in Tltro (targeted long-term refinancing operations), the European Central Bank operation that supplies liquidity to the banking system to ease the granting of credit to private customers. This enables us to provide businesses with 12.5 billion euro at advantageous conditions.
Specific anti-corruption training | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Senior Managers [%] |
42.4 |
14.3 |
32.5 |
24.6 |
7.7 |
18.2 |
65.4 |
40 |
55.8 |
Middle and Junior Managers [%] |
74.8 |
49.2 |
70.3 |
41.6 |
33.4 |
40.1 |
84.6 |
38 |
75.9 |
Clerical Staff [%] |
62.1 |
39.5 |
54.7 |
43.9 |
30.8 |
39.1 |
77.9 |
30.4 |
60.2 |
Participants [%] |
67.2 |
41.4 |
60.2 |
42.7 |
30.9 |
39.1 |
80.5 |
32.3 |
65.8 |
Total hours for specific training [n.] |
162,611 |
40,254 |
202,865 |
52,246 |
55,069 |
107,315 |
160,236 |
52,015 |
212,252 |
Hours for specific training/Total training hours[%] |
4.7 |
5.3 |
4.8 |
1.6 |
6.8 |
2.6 |
4.6 |
5.5 |
4.8 |
Training by category and gender [average hours] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Senior Managers |
38.6 |
41.7 |
39.7 |
34.9 |
44.8 |
38.6 |
36.1 |
49.3 |
41.1 |
Men |
38 |
38 |
38 |
33.7 |
33.9 |
33.8 |
35.3 |
44.7 |
38.3 |
Women |
42.3 |
48.1 |
45.7 |
42.1 |
63.7 |
55.3 |
41.1 |
57.9 |
51.3 |
Middle and Junior Manager |
59.7 |
30.3 |
54.4 |
55.6 |
34.8 |
51.7 |
53.7 |
31.2 |
49.5 |
Men |
58.9 |
24.2 |
52.6 |
54.3 |
31.6 |
50 |
52.1 |
28.8 |
47.7 |
Women |
60.8 |
40.2 |
57.2 |
57.7 |
39.9 |
54.4 |
56.3 |
34.9 |
52.4 |
Clerical staff |
50.2 |
31.7 |
44.1 |
46.5 |
26.9 |
39.3 |
52.4 |
32.2 |
44.9 |
Men |
46.8 |
28.4 |
41.8 |
43.2 |
25.3 |
38 |
48.6 |
29.2 |
42.8 |
Women |
52.4 |
33.2 |
45.5 |
48.8 |
27.6 |
40.1 |
55.1 |
33.4 |
46.1 |
Training by type | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Classroom training [% of training hours] |
40.4 |
77.6 |
47.1 |
42.8 |
81 |
50.4 |
50.6 |
85.7 |
58 |
Remote training [% of training hours] |
59.6 |
22.4 |
52.9 |
57.2 |
19 |
49.6 |
49.4 |
14.3 |
42 |
Number of participants [n.] |
63,593 |
20,092 |
83,685 |
64,306 |
21,131 |
85,437 |
65,269 |
20,623 |
85,892 |
Training hours provided (classroom + remote)* [n.] |
3,495,843 |
764,664 |
4,260,507 |
3,270,443 |
814,345 |
4,084,788 |
3,492,434 |
942,160 |
4,434,594 |
Training hours per employee [n.] |
54 |
31.6 |
47.9 |
50.2 |
29.1 |
43.8 |
52.7 |
32.3 |
46.5 |
* Does not include Web TV training.
Hours of training on health and safety | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Number of hours of training on health and safety |
53,745 |
15,042 |
68,787 |
115,599 |
15,109 |
130,708 |
123,175 |
11,649 |
134,825 |
Health and safety training costs [thousands of euro] |
689 |
39 |
728 |
1,047 |
45 |
1,091 |
614 |
36 |
650 |
Health and safety training costs per employee |
0.8 |
0.6 |
0.8 |
1.8 |
0.5 |
1.4 |
1.9 |
0.4 |
1.4 |
Training costs | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Training costs [thousands euro] |
27,608 |
5,671 |
33,279 |
25,400 |
5,300 |
30,700 |
36,700 |
5,700 |
42,400 |
Training costs per employee |
426 |
234 |
374 |
389 |
185 |
329 |
552 |
192 |
444 |
Internal communication
Internal communication | 2014 | 2013 | 2012 |
Web TV: total accesses* |
600,021 |
637,161 |
933,954 |
"House organ": total online accesses** |
694,818 |
590,444 |
- |
* The average daily individual accesses to the Bank’s Intranet in 2014 amounted to 64,733.
** Since 2013 the House Organ is online only. The average number of copies produced/printed in 2012 amounted to 10,000.
Working environment | 2014 | 2013 | 2012 |
Italy | Abroad | Italy | Abroad | Italy | Abroad |
Analysis of environment (% participating in selected sample) |
51 |
51 |
57 |
40.4 |
60.5 |
- |
Index of employee satisfaction [%] |
67 |
78 |
43.8 |
73.5 |
53.1 |
- |
Change in employee satisfaction index from theprevious period |
23 |
4.5 |
-9.3 |
-1.3 |
-11.3 |
- |
Number of environment analyses [n.] |
1 |
1 |
1 |
1 |
2 |
- |
Number of internal communication events [n.] |
110 |
165 |
143 |
201 |
137 |
175 |
Number of focus groups [n.] |
31 |
7 |
49 |
19 |
35 |
9 |
Participants in focus groups [n.] |
330 |
763 |
543 |
2,617 |
362 |
2,942 |
Union leave and disputes
Union leave | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Percentage of employees belonging to a union [%] |
76.3 |
35.8 |
65.3 |
76.1 |
31.4 |
62.6 |
76.2 |
31.1 |
62.4 |
Days absent due to union activities (all leave granted to union organisers) [n.] |
75,257 |
570 |
75,827 |
80,493 |
703 |
81,196 |
84,700 |
720 |
85,420 |
Days absent due to meetings/strikes (even if notunion organisers) [n.] |
19,132 |
117 |
19,249 |
44,600 |
197 |
44,797 |
53,798 |
288 |
54,086 |
Days absent due to strikes [n.] |
10,791 |
0 |
10,791 |
36,229 |
0 |
36,229 |
36,632 |
0 |
36,632 |
Days absent due to meetings [n.] |
8,342 |
117 |
8,459 |
8,371 |
197 |
8,568 |
17,166 |
288 |
17,454 |
The industry National Collective Contract covers all Group employees in Italy.
Disciplinary measures against employees | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Written censure and verbal or written reprimand |
312 |
325 |
637 |
335 |
440 |
775 |
239 |
673 |
912 |
Reduction in remuneration |
6 |
138 |
144 |
0 |
94 |
94 |
0 |
396 |
396 |
Suspension from work with subtraction of remuneration (from one to ten days) |
229 |
1 |
230 |
256 |
2 |
258 |
218 |
1 |
219 |
Justified dismissal |
34 |
229 |
263 |
36 |
235 |
271 |
39 |
221 |
260 |
Disciplinary sanctions on employees for corruption |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
1 |
1 |
Dismissals for corruption |
0 |
1 |
1 |
0 |
1 |
1 |
0 |
3 |
3 |
In Italy, in cases of significant company restructuring, collective bargaining provides for timely information and prior consultation with employee representatives under a procedure lasting a total of 45 days and, for restructuring at a Group level, the period is extended to 50 days.
Court cases involving employees | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Termination of employment |
32 |
119 |
151 |
40 |
145 |
185 |
34 |
187 |
221 |
Establishment and development of work relations |
92 |
6 |
98 |
96 |
12 |
108 |
109 |
10 |
119 |
Duties and qualifications |
32 |
43 |
75 |
40 |
38 |
78 |
58 |
35 |
93 |
Welfare and assistance |
5 |
3 |
8 |
11 |
2 |
13 |
8 |
3 |
11 |
Economic treatment |
168 |
26 |
194 |
131 |
24 |
155 |
128 |
29 |
157 |
Anti-union behaviour |
1 |
1 |
2 |
3 |
0 |
3 |
12 |
0 |
12 |
Active (undertaken by the Bank against employees) |
5 |
97 |
102 |
11 |
94 |
105 |
15 |
106 |
121 |
Mobbing lawsuits |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
Other |
27 |
53 |
80 |
25 |
62 |
87 |
34 |
42 |
76 |
Requests received from the Provincial Employment Office |
53 |
- |
53 |
51 |
- |
51 |
56 |
- |
56 |
Corporate welfare, health and safety
Contributions for employees [thousands euro] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Insurance and accident policies |
6,883 |
1899 |
8,782 |
4,388 |
1,702 |
6,090 |
6,865 |
700 |
7,565 |
Loyalty bonus |
17,813 |
209 |
18,022 |
13,203 |
233 |
13,437 |
16,993 |
202 |
17,196 |
Contributions for children/students |
2,892 |
88 |
2,981 |
2,929 |
78 |
3,007 |
4,456 |
142 |
4,598 |
Cultural and recreational activities |
2,938 |
1,132 |
4,070 |
3,003 |
1,196 |
4,199 |
3,021 |
1,580 |
4,601 |
Grants for disabled children |
1,789 |
26 |
1,815 |
1,783 |
17 |
1,800 |
1,819 |
25 |
1,844 |
Medical benefits | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Healthcare policies [thousands of euro] |
70,396 |
3,181 |
73,577 |
73,905 |
2,910 |
76,815 |
89,207 |
2,796 |
92,003 |
Medical benefits: beneficiaries |
61,962 |
7,631 |
69,593 |
70,867 |
8,189 |
79,056 |
67,837 |
8,136 |
75,973 |
Supplementary retirement benefits [thousands of euro] |
121,043 |
4,393 |
125,436 |
126,390 |
4,675 |
131,064 |
132,101 |
4,770 |
136,871 |
Supplementary retirement benefits: beneficiaries |
62,076 |
6,139 |
68,215 |
62,387 |
6,493 |
68,880 |
68,154 |
6,152 |
74,306 |
Credit facilities for employees | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Mortgages [n.] |
2,765 |
817 |
3,582 |
2,952 |
856 |
3,808 |
3,119 |
856 |
3,975 |
Total mortgages disbursed [thousands of euro] |
402,070 |
44,194 |
446,264 |
441,901 |
38,517 |
480,418 |
457,456 |
34,027 |
491,483 |
Loans [n.] |
8,074 |
4,196 |
12,270 |
6,177 |
3,797 |
9,974 |
6,870 |
4,567 |
11,437 |
Total loans disbursed [thousands of euro] |
103,430 |
50,304 |
153,734 |
102,254 |
33,477 |
135,731 |
114,214 |
68,807 |
183,021 |
Credit facilities offered to all employees with a permanent employment contract, with the exception of subsidised loans, which were also offered to employees hired under apprenticeship contracts.
Parental leave | 2014 | 2013 |
Number of employees entitled to parental leave |
63,947 |
64,394 |
Men |
31,648 |
31,906 |
Women |
32,299 |
32,488 |
Number of employees that took parental leave |
4,067 |
3,490 |
Men |
235 |
111 |
Women |
3,832 |
3,379 |
Number of employees that returned to work after parental leave ended |
2,893 |
2,515 |
Men |
207 |
107 |
Women |
2,686 |
2,408 |
Number of employees returned to work after parental leave ended that were still employed 12 months after their return to work |
3,740 |
1,338 |
Men |
159 |
49 |
Women |
3,581 |
1,289 |
Indicator calculated starting from 2013.
Parental leave - Rates [%] | 2014 | 2013 |
| Italy | Italy |
Return to work rate after parental leave* |
71.1 |
72.1 |
Men |
88.1 |
96.4 |
Women |
70.1 |
71.3 |
* Calculated as No. of employees that returned to work at the end of parental leave on the No. of employees that took parental leave.
Retention rate of employees that took paternal leave: the calculation method for this indicator is under review.
Absences by reason and gender - Days lost [n.] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Total absences |
917,627 |
800,168 |
1,717,794 |
1,002,041 |
921,284 |
1,923,325 |
1,031,522 |
936,904 |
1,968,426 |
Illness |
409,732 |
132,103 |
541,835 |
446,524 |
144,332 |
590,855 |
474,889 |
148,993 |
623,882 |
Men |
187,589 |
27,038 |
214,626 |
- |
- |
- |
- |
- |
- |
Women |
222,144 |
105,066 |
327,209 |
- |
- |
- |
- |
- |
- |
Accident |
14,204 |
3,268 |
17,472 |
15,325 |
3,928 |
19,253 |
14,298 |
3,465 |
17,763 |
Men |
7,017 |
578 |
7,595 |
- |
- |
- |
- |
- |
- |
Women |
7,188 |
2,690 |
9,878 |
- |
- |
- |
- |
- |
- |
Child care |
272,834 |
426,556 |
699,390 |
308,069 |
494,173 |
802,242 |
326,527 |
519,519 |
846,046 |
Men |
7,527 |
2,743 |
10,270 |
- |
- |
- |
- |
- |
- |
Women |
265,307 |
423,813 |
689,120 |
- |
- |
- |
- |
- |
- |
Personal and family reasons |
101,901 |
211,914 |
313,814 |
108,028 |
244,439 |
352,467 |
47,382 |
223,058 |
270,440 |
Men |
35,048 |
167,968 |
203,015 |
- |
- |
- |
- |
- |
- |
Women |
66,853 |
43,946 |
110,799 |
- |
- |
- |
- |
- |
- |
Leave for public duties |
7,935 |
227 |
8,162 |
9,571 |
225 |
9,796 |
10,607 |
677 |
11,284 |
Men |
5,785 |
95 |
5,880 |
- |
- |
- |
- |
- |
- |
Women |
2,150 |
132 |
2,282 |
- |
- |
- |
- |
- |
- |
Leave for blood donation and other leave |
7,222 |
135 |
7,357 |
7,869 |
132 |
8,001 |
8,163 |
125 |
8,288 |
Men |
5,415 |
29 |
5,444 |
- |
- |
- |
- |
- |
- |
Women |
1,807 |
106 |
1,913 |
- |
- |
- |
- |
- |
- |
Disability |
89,607 |
856 |
90,463 |
92,045 |
834 |
92,879 |
109,713 |
925 |
110,638 |
Men |
40,171 |
282 |
40,453 |
- |
- |
- |
- |
- |
- |
Women |
49,436 |
574 |
50,010 |
- |
- |
- |
- |
- |
- |
Other |
14,192 |
25,109 |
39,301 |
14,611 |
33,222 |
47,832 |
39,942 |
40,143 |
80,085 |
Men |
8,139 |
5,942 |
14,080 |
- |
- |
- |
- |
- |
- |
Women |
6,054 |
19,168 |
25,221 |
- |
- |
- |
- |
- |
- |
The days lost are calculated on the basis of calendar working days.
Figures by gender were first recorded in 2014.
Absences by reason and gender [%] | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | GROUP | Italy | Abroad | Group |
Total |
6.44 |
15.03 |
8.78 |
6.99 |
14.95 |
9.38 |
7.08 |
14.62 |
9.38 |
Men |
2.08 |
3.84 |
2.56 |
- |
- |
- |
- |
- |
- |
Women |
4.36 |
11.19 |
6.22 |
- |
- |
- |
- |
- |
- |
Illness |
2.88 |
2.48 |
2.77 |
3.11 |
2.34 |
2.88 |
3.26 |
2.32 |
2.97 |
Men |
1.32 |
0.51 |
1.10 |
- |
- |
- |
- |
- |
- |
Women |
1.56 |
1.97 |
1.67 |
- |
- |
- |
- |
- |
- |
Accident |
0.10 |
0.06 |
0.09 |
0.11 |
0.06 |
0.09 |
0.10 |
0.05 |
0.08 |
Men |
0.05 |
0.01 |
0.04 |
- |
- |
- |
- |
- |
- |
Women |
0.05 |
0.05 |
0.05 |
- |
- |
- |
- |
- |
- |
Child care |
1.92 |
8.01 |
3.57 |
2.15 |
8.02 |
3.91 |
2.24 |
8.10 |
4.03 |
Men |
0.05 |
0.05 |
0.05 |
- |
- |
- |
- |
- |
- |
Women |
1.86 |
7.96 |
3.52 |
- |
- |
- |
- |
- |
- |
Personal and family reasons |
0.72 |
3.98 |
1.60 |
0.75 |
3.97 |
1.72 |
0.33 |
3.48 |
1.29 |
Men |
0.25 |
3.16 |
1.04 |
- |
- |
- |
- |
- |
- |
Women |
0.47 |
0.83 |
0.57 |
- |
- |
- |
- |
- |
- |
Leave for public duties |
0.06 |
00.00 |
0.04 |
0.07 |
00.00 |
0.05 |
0.07 |
0.01 |
0.05 |
Men |
0.04 |
00.00 |
0.03 |
- |
- |
- |
- |
- |
- |
Women |
0.02 |
00.00 |
0.01 |
- |
- |
- |
- |
- |
- |
Leave for blood donation |
0.05 |
00.00 |
0.04 |
0.05 |
00.00 |
0.04 |
0.06 |
00.00 |
0.04 |
Men |
0.04 |
00.00 |
0.03 |
- |
- |
- |
- |
- |
- |
Women |
0.01 |
00.00 |
0.01 |
- |
- |
- |
- |
- |
- |
Disability |
0.63 |
0.02 |
0.46 |
0.64 |
0.01 |
0.45 |
0.75 |
0.01 |
0.53 |
Men |
0.28 |
0.01 |
0.21 |
- |
- |
- |
- |
- |
- |
Women |
0.35 |
0.01 |
0.26 |
- |
- |
- |
- |
- |
- |
Other |
0.10 |
0.47 |
0.20 |
0.10 |
0.54 |
0.23 |
0.27 |
0.63 |
0.38 |
Men |
0.06 |
0.11 |
0.07 |
- |
- |
- |
- |
- |
- |
Women |
0.04 |
0.36 |
0.13 |
- |
- |
- |
- |
- |
- |
Gender figures were first recorded in 2014.
Absenteeism and occupational diseases - Rates | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Absentee rate* |
3.78 |
2.57 |
3.45 |
4.29 |
2.43 |
3.73 |
4.61 |
2.41 |
3.94 |
Men |
3.55 |
1.35 |
3.05 |
- |
- |
- |
- |
- |
- |
Women |
4.01 |
3.35 |
3.81 |
- |
- |
- |
- |
- |
- |
Occupational diseases rate** |
00.00 |
00.00 |
00.00 |
00.00 |
00.00 |
00.00 |
00.00 |
00.00 |
00.00 |
*The absentee rate is the percentage ratio between the number of days lost for illness accidents, public office, leave for blood donation and other leave, disability, meetings/strikes and theoretical working days. The rate by gender was first calculated in 2014.
** The professional disease rate is the total number of claims for professional diseases divided by the total number of hours worked. The calculation methods were modified in 2014 to ensure compliance with the GRI - G4 standard; the values relating to previous years were recalculated to enable comparison. The gender-related figures are not given as the value for the entire 3-year period was 0.
Injuries per year and by gender | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Total injuries per year [n.] |
775 |
103 |
878 |
812 |
155 |
967 |
905 |
137 |
1,042 |
Men |
321 |
17 |
338 |
- |
- |
- |
- |
- |
- |
Women |
454 |
86 |
540 |
- |
- |
- |
- |
- |
- |
Injury rate* |
8.36 |
3.05 |
6.93 |
8.71 |
3.95 |
7.29 |
9.49 |
3.35 |
7.64 |
Men |
6.53 |
1.28 |
5.43 |
- |
- |
- |
- |
- |
- |
Women |
10.44 |
4.19 |
8.38 |
- |
- |
- |
- |
- |
- |
Days lost [n.] |
14,204 |
3,268 |
17,472 |
15,325 |
3,928 |
19,253 |
14,298 |
3,465 |
17,763 |
Men |
7,017 |
578 |
7,595 |
- |
- |
- |
- |
- |
- |
Women |
7,188 |
2,690 |
9,878 |
- |
- |
- |
- |
- |
- |
Lost day rate** |
0.14 |
0.08 |
0.13 |
0.15 |
0.09 |
0.13 |
0.14 |
0.07 |
0.12 |
Men |
0.13 |
0.04 |
0.11 |
- |
- |
- |
- |
- |
- |
Women |
0.15 |
0.11 |
0.14 |
- |
- |
- |
- |
- |
- |
Percentage of injuries over total no. employees [%] |
1.2 |
0.4 |
1.0 |
1.2 |
0.6 |
1.0 |
1.4 |
0.5 |
1.1 |
*Injury rate = (total number of injuries during the year / total hours worked) x 1,000,000. For ease of comprehension this indicator was calculated using a multiplication factor of 1,000,000 (hours worked).
** Lost day rate = (number days lost/ total working hours x 1,000. For ease of comprehension this indicator was calculated using a multiplication factor of 1,000 (working hours). Lost days include injuries requiring first aid.
Figures by gendere were first recorded as of 2014. The calculation methods were modified in 2014 to ensure compliance with the GRI - G4 standard; the values relating to previous years were recalculated to enable comparison.
Injuries in the workplace and while travelling to/from work | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Injuries in the workplace [n.] |
191 |
26 |
217 |
211 |
24 |
235 |
225 |
36 |
261 |
Injury rate in the workplace* |
2.06 |
0.77 |
1.71 |
2.26 |
0.61 |
1.77 |
2.36 |
0.88 |
1.91 |
Injuries in the workplace - men [n.] |
72 |
4 |
76 |
- |
- |
- |
- |
- |
- |
Injury rate in the workplace - men |
1.46 |
0.3 |
1.22 |
- |
- |
- |
- |
- |
- |
Injuries in the workplace - women [n.] |
119 |
22 |
141 |
- |
- |
- |
- |
- |
- |
Injury rate in the workplace - women |
2.74 |
1.07 |
2.19 |
- |
- |
- |
- |
- |
- |
Injuries while travelling [n.] |
584 |
77 |
661 |
601 |
131 |
732 |
680 |
101 |
781 |
Injury rate while travelling** |
6.30 |
2.28 |
5.22 |
6.44 |
3.34 |
5.52 |
7.13 |
2.47 |
5.72 |
Injuries while travelling - men [n.] |
249 |
13 |
262 |
- |
- |
- |
- |
- |
- |
Injury rate while travelling - men |
5.06 |
0.98 |
4.21 |
- |
- |
- |
- |
- |
- |
Injuries while travelling - women [n.] |
335 |
64 |
399 |
- |
- |
- |
- |
- |
- |
Injury rate while travelling - women |
7.70 |
3.12 |
6.19 |
- |
- |
- |
- |
- |
- |
*Workplace injury rate = (total number of accidents during the year / total hours worked) x 1.000.000. For ease of comprehension this indicator was calculated using a multiplication factor of 1.000.000 (hours worked).
**Injury rate while travelling = (total number of accidents while travelling during the year / total hours worked) x 1.000.000. For ease of comprehension this indicator was calculated using a multiplication factor of 1.000.000 (hours worked).
Figures by gendere were recorded as of 2014. The calculation methods were modified in 2014 to ensure compliance with the GRI - G4 standard; the values relating to previous years were recalculated to enable comparison.
Injuries by type | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Total injuries |
775 |
103 |
878 |
812 |
155 |
967 |
905 |
137 |
1,042 |
Injuries while driving |
363 |
19 |
382 |
344 |
29 |
373 |
410 |
24 |
434 |
Falls/slips |
278 |
43 |
321 |
285 |
80 |
365 |
316 |
58 |
374 |
Robberies |
8 |
5 |
13 |
20 |
8 |
28 |
30 |
9 |
39 |
Other |
126 |
36 |
162 |
163 |
38 |
201 |
149 |
46 |
195 |
Health and safety | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
No. of claims filed due to occupational diseases |
3 |
0 |
3 |
7 |
0 |
7 |
4 |
0 |
4 |
No. of serious/very serious injuries |
115 |
19 |
134 |
103 |
15 |
118 |
152 |
8 |
160 |
No. of serious/very serious injuries with final judgement |
0 |
7 |
7 |
0 |
1 |
1 |
0 |
1 |
1 |
Deaths in the workplace with final judgement |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
0 |
The gender-related figures regarding deaths in the workplace were first recorded as of 2014; no figure is given as the value is 0.
Robberies | 2014 | 2013 | 2012 |
Italy | Abroad | Group | Italy | Abroad | Group | Italy | Abroad | Group |
Robberies |
60 |
12 |
72 |
105 |
24 |
129 |
123 |
17 |
140 |
Robberies per 100 branches |
1.5 |
1.1 |
1.4 |
2.5 |
1.7 |
2.3 |
2.6 |
1.2 |
2.2 |