Note of methods

The Sustainability Report is drafted in accordance with the “Sustainability Reporting Guidelines” of the Global Reporting Initiative (GRI G4) and the “Financial Services Sector Supplements”, option “Core”.
The Sustainability Report guidelines for the banking sector “The Report to Stakeholders: A Guide for Banks” published by ABI in collaboration with EconomEtica (Multi-University Centre for Economic Ethics and Corporate Social Responsibility) were also taken into consideration. 



Materiality Analysis

The 2014 Sustainability Report concentrates on the issues that are of greatest relevance to our core business and the Group's stakeholders. Issue identification was conducted through a structured process in accordance with GRI G4 guidelines. The materiality analysis led to the identification and summary of our priorities and those of our stakeholders. The material aspects are those that reflect the significant economic, social and environmental impacts of the organisation or which have substantial influence over stakeholders' assessments and decisions.

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