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Sustainability Report 2014

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  • Profile
  • Context
  • Improvement objectives
  • Indicators
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  • Boards, Management, Auditors
  • The Intesa Sanpaolo Group
  • Key indicators
  • Vision and values
  • Business model
  • Effectiveness of the governance system
  • Materiality Analysis
    • Protection of solidity and profitability
    • Business risk management
    • Integrity and rigour in corporate conduct
    • Human resource development and management
    • Offering a valued service to costumers
    • Access to credit and savings management
    • Climate Change
  • Key factors in the value creation process
  • Adoption of international standards and commitments
  • Global Compact: the 10 principles of the United Nations
  • Awards and inclusion in indices
  • Economic and social scenario
  • Competitive positioning
  • Economic and financial
  • Customers
  • Employees*
  • Shareholders
  • Suppliers
  • Environment
  • Community
  • GRI - General standard disclosure
  • GRI - Specific standard
  • GRI - Impact boundaries
  • Note of methods
  • Auditors’ Report
  • Financial capital 
  • Social and relational capital 
  • Human capital 
  • Intellectual capital 
  • Natural capital 
  • Economic and financial performance
  • Management of business risk
  • Financial inclusion and economic empowerment
  • Support to the business system
  • Relations with stakeholders: involvement and listening
  • Integrity and rigour in corporate conduct
  • Offering valued service to costumers
  • The quality of life in the Company
  • Relations with the supply chain
  • Relations with the community
  • Job protection
  • Employee enhancement
  • Training
  • Service model development
  • Multi-channel bank
  • Innovation for growth
  • Climate change

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Sustainability Report 2014 in chapters

Letter to the stakeholders

Introduction by the CSR Manager

Key factors in the value creation process

Group profile

The operating context

Financial capital

Social and relational capital

Human capital

Intellectual and infrastructural capital

Natural capital

Improvement objectives

Indicators

Auditors' Report

Sustainability Report 2014

Other documents

Code of Ethics

Stakeholder engagement 2014 and Improvement Objectives 2015

2015 Community Paper

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Interactive KPI

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