Letter to the stakeholders
Letter to the stakeholders
2014 was an important year for Intesa Sanpaolo, with the presentation of a business plan designed to reinforce our mission of serving households and businesses and changing our way of banking in order to seize new growth opportunities in a continuously changing environment.
Introduction by CSR Manager
Introduction by the CSR Manager
What do Responsibility and Sustainability mean for a company during the longest and most serious global crisis since the 1930s? Responsibility and Sustainability have to be redefined according to the real situation and to the awareness that a business does not live in an ivory tower...
Materiality matrix
Climate change
Read moreOffering a valued service to customers
Read moreIntegrity and rigour in corporate conduct
Read morePROTECTION OF SOLIDITY AND PROFITABILITY
Read moreBUSINESS RISK MANAGEMENT
Read moreFinancial inclusion and economic empowerment
Read moreSupport to the business system
Read moreQuality of life in the Company
Read moreEmployee enhancement
Read moreJob protection
Read moreBusiness model
Strengths
- Very solid financial statements, strengthened during the economic crisis
- Cost/Income ratio among the best in Europe
- Leader in risk management
- Strong market share
- Capital exceeding regulatory requirements
- Surplus liquidity reserves
- Low financial leverage
Strategic priorities
- To be a real-economy bank
- To achieve sustainable profitability
- To be a retail and corporate banking leader in Italy and in certain key markets
- To support Italian businesses abroad through our international presence
- To be a simple and innovative bank
- To guarantee customers the best relations in a multi-channel approach
Output / Outcomes
- Remuneration of shareholders
- Medium/long-term credit and credit to households and businesses
- Support for Third Sector social businesses
- Job protection and human resource development
- Development of partnerships with suppliers
- Contribution to the needs of the community by paying taxes
- Improved relations with customers
- Development of a product mix that increasingly meets the real needs of customers
- Optimisation of local presence in Italy and abroad
- Product and service model innovation
